Patient Pathway Co-ordinator
2 days ago
An exciting opportunity has arisen within the Radiology care group for a Patient Pathway Coordinator to join MRI Booking Team.
The post holder will provide a comprehensive administration service as part of a team. This is a very busy role and we are therefore looking for someone enthusiastic and excited to take on a new challenge.
The hours for this role are 37.5 hours per week Monday to Friday.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
**What you’ll do**:
- To work with colleagues to ensure the provision of a quality administration service to all patients, staff and visitors.
- To book MRI patient appointments.
- To undertake office procedures utilising the Radiology Management system (CRIS) and Patient Administration systems (eCamis/eDocs/eQuest).
- To maintain the quality of information provided to patients and staff.
- To courteously and efficiently receive all internal and external telephone enquiries with patients, relatives, various hospital departments (internal and external), GP’s and other healthcare professionals, in relation to hospital admission, appointments, consultations and general enquiries, ensuring that adequate records of relevant conversations are kept, and appropriate action is taken.
**What we’re looking for**:
We are looking for individuals with excellent communication skills, the ability to work well under pressure, a flexible team player and a desire to provide a first-class service for patients and clinical teams. You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition. You will need to have a flexible approach to a demanding workload and changing priorities.
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