Booking Coordinator
4 months ago
The post holder is required to provide administrative support for the cardiology diagnostics and cardiology admissions. Working as part of a team the post holder is expected to deliver a responsive and high quality service to patients and other service users.
The post holder is required to use their initiative and offer resolution for both staff and patients who require support.
The post holder will be responsible for the management of appointments. They will need to be proficient in the use of all hospital systems including CRIS, EPR, PIMs and be prepared to be trained in all future technology.
The post holder will be responsible for ensuring patients receive an appointment in a timely manner with the correct, ensuring that their pathways are updated in accordance with national RTT rules.
Contacting patients in a professional and courteous manner and validating patients’ identification and demographic details. Where new or revised information is obtained, update PIMS and CRIS appropriately.
To ensure that the Trust access policy is being adhered to including attendance, DNAs (Did Not Attend) and their pathway status, are recorded on PIMS and CRIS in accordance with Trust policies and procedures.
To be responsible for proactive and efficient organisation of the allocated lists, ensuring that patients requiring appointments are booked on the most appropriate list.
Reschedule patient appointments in line with clinical and RTT guidelines as and when prompted by the hospital or patient, ensuring the access policy is applied at all times.
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.
Contacting patients in a professional and courteous manner and validating patients’ identification and demographic details. Where new or revised information is obtained, update PIMS and CRIS appropriately.
To ensure that the Trust access policy is being adhered to including attendance, DNAs (Did Not Attend) and their pathway status, are recorded on PIMS and CRIS in accordance with Trust policies and procedures.
To be responsible for proactive and efficient organisation of the allocated lists, ensuring that patients requiring appointments are booked on the most appropriate list.
Reschedule patient appointments in line with clinical and RTT guidelines as and when prompted by the hospital or patient, ensuring the access policy is applied at all times.
The post holder has a general duty of care for their own health, safety and well-being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
To observe the rules, policies, procedures and standards of King’s College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
To observe and maintain strict confidentiality of personal information relating to patients and staff.
To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
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