Entertainments Operations Administrator

2 weeks ago

Chertsey, United Kingdom THORPE PARK Resort Full time

**Entertainments Operations Administrator**

THORPE PARK Resort, Staines Road
Chertsey, SURREY, KT16 8PN
United Kingdom

**Entertainments Operations Administrator (Full Time)**

Join our team of THRILLMAKERS at the UK’s Favourite theme Park THORPE PARK Resort and in return you will get: - 20 FREE tickets to any Merlin attractions worldwide - 25% discount in our retail shops and restaurants - Opportunities to develop and have a longer term career in Merlin - Free bus from Staines station to the Resort for all employees - 40% discount online off LEGO, and much more

**What will I do?**
Our Entertainments Operations Administrator will form the spine of the Entertainments Department. Responsible for owning all Entertainments Admin related processes and acting as the operational buffer of the Entertainments Department. Role includes but is not limited to: Stock control, digital processes ownership, paperwork control + logging, collating data + feedback, and conducting procedural training for the front-line team.
- Manage + maintain the admin compliance standards of the Entertainments Department.
- Own the recruitment journey of Entertainments Department new starters from offering to the training stage.
- Work closely with Entertainments Team Leaders to ensure any relevant conduct actions for their team are being flagged to be completed.
- Work closely with other colleagues within the Department and across the Resort to make a positive impact in everything you do.
- To keep on top of any outstanding admin-related actions that are required such as paperwork control.
- Proactively collate operational data to provide foundation for the continuous improvement of the Entertainments Department’s operational processes + offerings.
- Induct new starters into the department, providing any relevant training.
- To manage several admin processes in a structured and organised way, whilst maintaining a clear and organised workspace.
- Complete additional roles and jobs as per the direction of Entertainments & Resort Management as required by the business.
- Adhere to Health and Safety standards set at all times, always taking ownership.
- To live and breathe the Entertainments Department ethos and be a positive advocate for the Resort and Company.
- A strong background in admin.
- Proficiency with Microsoft Excel and adept computer literacy.
- An understanding of theme park entertainment operations.
- Have confidence to train team members and communicate with them effectively.
- Have general operational awareness/experience.
- Have a strong work ethic and promote positivity.
- Be enthusiastic and embody the collaborative ethos of the Entertainments Department.
- Be a keen problem solver with a high attention to detail and a drive to make the most out of every day.

**Details**:
Location: Thorpe Park Resort, KT16 8PN
Hours: Full Time, 5 days per week
Pay: £9.50 per hour

As part of the Merlin Entertainments family, we’re also aligned with Charities including The SEA LIFE Trust and Merlin’s Magic Wand Children’s Charity. This means your hard work goes towards supporting marine conservation projects like the Beluga Whale Sanctuary in Iceland and providing days out for children going through hardship. You can find out more here

**Everyone Matters at Merlin.**:

- At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry._

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