Aftersales Customer Contact Advisor

7 days ago

Newcastle upon Tyne, United Kingdom Lookers Motor Group Limited Full time

Overview:
**Lookers Newcastle Customer Contact Centre**

**Salary: £22,000**

**Working Hours: 40 hours**

A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of aftersales advisors, this is an opportunity not to be missed. Steven and the team will guide you with their knowledge and experience to allow you to develop your skills and establish a long successful career within the Automotive industry. As part of your role, you will also be able to access in-house training.

Our Aftersales Contact Centre Advisors play a crucial role in delivering world class customer experiences on behalf of our Vauxhall, Renault, Dacia, Nissan, and newly added Ora centres throughout the UK; liaising with customers through telephone and digital communications to arrange service, MOT and repairs. This is the perfect opportunity for a customer focused individual to join our award-winning business, be part of a performing team and develop in their career.

**Responsibilities**:

- Booking services, MOT & repairs with our Vauxhall, Renault, Dacia, Nissan and Ora centres.
- Trying to solve the customers query first time, every time.
- Liaising with our Vauxhall, Renault, Dacia, Nissan and Ora centres across the UK, building long lasting relationships.
- Treating all our customers the same, and fairly.
- Have great computer skills, be confident working within a target-based environment and achieving KPI’s.

Qualifications:
You will be joining our team of advisors and your role requires you to have great computer skills, be confident working within a target-based environment and achieving KPI’s. You’ll be a natural communicator with an excellent telephone manner and the ability to build rapport easily.

In addition to making bookings, you will be required to upskill and coach the customer advisors, deliver training to new starters, and share best practice with your colleagues. Working closely with the team leader and manager you will be given time to prepare and create coaching content for the advisors.

**About Us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

  • Aftersales Customer Contact Advisor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Lookers Full time

    **Aftersales Customer Contact Advisor (FTC - Mat Leave 9 months)** **Newcastle Business Development Centre** **£22,000** **40 hours per week** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our...

  • Aftersales Customer Contact Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Lookers Full time

    **Aftersales Customer Contact advisor** **Lookers Nissan Renault Business Development Centre** **Market leading employee benefits** **Competitive Basic Salary of £22k, with OTE of £30k per annum** **40 hours per week working Monday to Friday (09:30 to 18:00) and every fourth Saturday (09:00 to 13:00)** Do you have previous experience working in...

  • Aftersales Customer Advisor

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Lookers Full time

    Overview Lookers Newcastle Customer Contact Centre Salary: £22,000 Working Hours: 40 hours Here at Lookers Newcastle Customer Contact Centre, we are looking for candidates with sales and customer service experience to join our friendly team. You will use your experience to put your talents to the test to provide our customers with...

  • Aftersales Customer Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom Lookers Full time

    Overview Lookers Newcastle Customer Contact Centre Salary: £22,000 with an OTE of £30,000 Working Hours: 40 hours Here at Lookers Newcastle Customer Contact Centre, we are looking for candidates with sales and customer service experience to join our friendly team. You will use your experience to put your talents to the test to provide our...

  • Aftersales Customer Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000 with an OTE of £30,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...

  • Aftersales Customer Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Lookers Motor Group Limited Full time

    Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000 plus OTE up to thirty thousand pounds** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our...

  • Aftersales Customer Advisor

    4 hours ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000 plus OTE up to thirty thousand pounds** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our...

  • Aftersales Customer Contact Advisor Ftc

    4 hours ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Lookers Newcastle Customer Contact Centre** **Contract Type: Fixed-Term Contract** **Salary: £22,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our...

  • Part Time Aftersales Customer Advisor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000** **Working Hours: 20 hours - 10:00am - 2:00pm Monday-Friday** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work...

  • Aftersales Advisor

    2 months ago

    Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Vehicle Aftersales Advisor? Are you looking for a move? If so, here is a great opportunity for you. A fully experienced Aftersales Advisor is required for an independent dealership. You will be required to: - handle customer enquiries - book customers in - keep customers informed of progress/delays - communicate between...

  • Aftersales Advisor

    5 hours ago

    Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Vehicle Aftersales Advisor? Are you looking for a move? If so, here is a great opportunity for you. A fully experienced Aftersales Advisor is required for an independent dealership. You will be required to: - handle customer enquiries - book customers in - keep customers informed of progress/delays - communicate between...

  • Aftersales Advisor

    2 weeks ago

    Newcastle Emlyn, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Aftersales Advisor required in Newcastle Emlyn.** - Starting salary up £23,000 dependent on experience with up to £3,600 bonus per annum. - Monday to Friday, 8:30am-5:30pm with 1 in 2 Saturday mornings, 8:30am-1:00pm. - Fantastic long term career prospects a franchise approved car dealership. A rare and not-to-miss opportunity has become available for...

  • Aftersales Advisor

    10 hours ago

    Newcastle Emlyn, Cardiganshire, United Kingdom Perfect Placement Automotive Recruitment Full time

    Aftersales Advisor required in Newcastle Emlyn. Starting salary up £23,000 dependent on experience with up to £3,600 bonus per annum. Monday to Friday, 8:30am5:30pm with 1 in 2 Saturday mornings, 8:30am1:00pm. Fantastic long term career prospects a franchise approved car dealership.A rare and not-to-miss opportunity has become available for an experienced...

  • Aftersales Advisor in Newcastle

    1 month ago

    Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Vehicle Aftersales Advisor? Are you looking for a move? If so, here is a great opportunity for you. A fully experienced Aftersales Advisor is required for an independent dealership. You will be required to: - handle customer enquiries - book customers in - keep customers informed of progress/delays - communicate between...

  • Aftersales Advisor in Newcastle

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Vehicle Aftersales Advisor? Are you looking for a move? If so, here is a great opportunity for you. A fully experienced Aftersales Advisor is required for an independent dealership. You will be required to: - handle customer enquiries - book customers in - keep customers informed of progress/delays - communicate between...

  • Apprentice Aftersales Customer Advisor

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Arnold Clark Full time

    We’re excited to be launching a new role and apprenticeship at Arnold Clark: Aftersales Customer Advisor. Come and be part of this exciting new journey. As an apprentice, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent...

  • Apprentice Aftersales Customer Advisor

    7 days ago

    Newcastle upon Tyne, United Kingdom Arnold Clark Full time

    We’re excited to be launching a new role and apprenticeship at Arnold Clark: Aftersales Customer Advisor. Come and be part of this exciting new journey. As an apprentice, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...

  • Trainee Aftersales Advisor in Newcastle

    1 month ago

    Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Do you have experience in a customer service advisor role? Are you looking for a move? If so, here is a great opportunity for you. A Trainee Aftersales Advisor is required for an independent dealership. You will be required to: - handle customer enquiries - book customers in - keep customers informed of progress/delays - communicate between departments -...

  • Trainee Aftersales Advisor in Newcastle

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Do you have experience in a customer service advisor role? Are you looking for a move? If so, here is a great opportunity for you. A Trainee Aftersales Advisor is required for an independent dealership. You will be required to: - handle customer enquiries - book customers in - keep customers informed of progress/delays - communicate between departments -...