Service Information Officer

2 weeks ago


Merthyr Tydfil, United Kingdom Merthyr Tydfil County Borough Council Full time

**Job**:Service Information Officer**

**Job Ref**:RE-1325**

**Salary**:£22,369.00 - To: £24,496.00**

**Job Scale**:Grade 3 SCP 7-12**

**Job Hours**:37 Hours**

**Location**:Unit 5, Pentrebach**

**Speciality**:
Job Purpose

The role will support the Contracts Monitoring TeaM/Financial Assessment Team in the accurate payment to providers / collection of service charges.

The role will be pivotal in providing an efficient customer based service, which will require a high standard of quality and efficiency at all times.

Updating Social Services systems with actual service provision. Develop positive working relationship with services users, colleagues and partners. To respond positively to the training provided both internal and external on legislative, regulatory and system requirements, and demonstrate your ability in becoming an important player within the Contracts Monitoring Team.

Play an integral role in delivering long term improvements for the service, by being fully committed to achieving Departmental, Corporate and national targets. The targets set will be based on levels of workload within the section, with regular monitoring to ensure these targets are being met. You will be expected to respond to and participate in the monitoring process in a positive and proactive manner.

For further information please contact Tracey Jenkins on 01685 725000.

With effect from 1st April 2021 Welsh Language Level 1 is an essential requirement for all new appointments to Corporate roles and you must be able to evidence this prior to starting work with the Authority.

HR Administration, Civic Centre, Castle Street, Merthyr Tydfil, CF47 8AN.

Ability to speak Welsh is desirable.

Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre-employment checks are undertaken for all appointments as part of our recruitment and selection process.
All employees are required to comply with their individual and organisational responsibilities under the Data Protection Act, the Information Security Policy and relevant supporting operational policies. Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both. Any breach of confidentiality may lead to disciplinary action.

**Salary**: £22,369.00-£24,496.00 per year



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