Senior Tenancy Operations Specialist

7 months ago

London, United Kingdom Home Made Full time

**Senior Tenancy Operations Specialist | Home Made**

An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Tenancy Operations Team. We are looking for an experienced Senior Tenancy Operations Coordinator to join our team and boost our ability to deliver exceptional service to both tenants and landlords. If you are excited by the opportunity to join a fast-paced start-up, shape a small department as it grows, and disrupt the way an entire industry works, this is the role for you.

This role will work with our Build to Rent clients as well as our traditional landlords, responsible for onboarding large sites, and project managing internally to ensure full delivery of results.This role joins a team of 4, with growth opportunity for those interested to learn people management skills.

**Salary**: _£25-35k depending on experience_

**Working hours**_: 9am-6pm Monday-Friday and 1 in every 4 Saturdays (1/2 day) - with a 1/2 day back in lieu_

**Office location**:_Southwark (office base role, 1 day WFH post probation)_

**Working with us**:
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good

**The role**:
Includes but not limited to
- Act as a senior member of the team, advising, coaching and guiding junior team members.
- Challenging status levels in order to complete each deal with speed and accuracy, whilst maintaining positive customer journey for both Landlords and Tenants
- Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations
- Liaising with our B2B landlords to establish a relationship between parties based on mutual trust and ensuring they are frequently kept up to date with the status of their Tenancy
- Project Management of B2B accounts, responsible for delivery and connection with the Client Account Managers on a weekly basis
- Conduct client meetings with B2B contacts to ensure all onboarding is covered to expectation
- Ensuring speed of deal progression remains in line with expected individual and team targets
- Working closely with the sales team to successfully convert deals into tenancies, particularly when deals fall “off track”
- Organising and managing third party tenancy services
- Organising logistics for tenancy start dates and ensuring clean handover to our Client or in house Property Management team, where applicable
- Monitoring deposit registration administration to ensure compliance with the relevant regulation
- Working as the point of contact to address both Landlord and Tenant queries prior to move in
- Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey

**About You**:

- Demonstrated prior experience in tenancy progression or lettings roles (min 1.5 years of prior experience)
- Demonstrated property compliance knowledge
- You have strong interpersonal and customer service skills
- You are results-driven, ultimately looking for effective solutions
- Comfortable with numbers and mid level mental arithmetic

**Benefits of working with us**:

- Annual Leave: 24 days leave + your birthday off
- Employee perks - discounts for your favourite stores, cinema etc
- Yearly Team Charity Half Day
- Office Social Events (Summer and Winter Parties)
- Culture Club: Focusing on CSR, Health and Wellbeing, Social and Diversity & Inclusion
- Onsite Gym
- Weekly fruit in the office
- Weekly 5pm happy hour in the office on Fridays
- Opportunities to upskill in your career through our Learning and Development Programme

**Interview Process**:

- Application: Application & CV - help us get to know you
- 1st Round: Video Interview with Customer Success Manager
- 2nd Round: Online Assessment (Verbal & Numerical Reasoning)
- 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment

**_
We are an equal-opportunity employer_

  • Tenancy Operations Specialist

    7 months ago

    London, United Kingdom Home Made Full time

    **Tenancy Operations Specialist | Home Made** Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made? Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We're seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental...

  • Senior Tenancy Operations Lead

    3 days ago

    London, Greater London, United Kingdom Niyaa People Ltd Full time

    We are looking for a Senior Tenancy Operations Lead to join Niyaa People Ltd's housing management services team on an initial 9-month contract with potential for extension. As a key member of the team, you will be responsible for leading the tenancy operations function and ensuring that all tenancies are managed in accordance with company policies and...

  • Senior Tenancy Operations Coordinator

    6 months ago

    London, United Kingdom Home Made Full time

    **Senior Tenancy Operations Coordinator | Home Made** An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Tenancy Operations Team. We are looking for an experienced Senior Tenancy Operations Coordinator to join our team and boost our ability to deliver exceptional service to both tenants...

  • End of Tenancy Cleaners

    6 months ago

    London, United Kingdom Just Tenancy Cleaning Full time

    We have been in operation and providing professional cleaning services for over 12 years across the whole of London and the South East of England. We have a blue chip client list including most of London's largest property management and lettings firms and do 4200 cleans a year. We are very versatile and can offer opportunities to suit all requirements. If...

  • Tenancy Operations Specialist

    2 weeks ago

    London, Greater London, United Kingdom Home Made Full time

    About UsWe are an equal opportunity employer dedicated to fostering a diverse and inclusive culture where everyone can thrive. Our policies ensure fair treatment of all applicants and employees, promoting equal opportunities for success.Job SummaryWe are seeking a skilled Tenancy Operations Specialist to provide exceptional customer service, ensuring...

  • Tenancy Operations Specialist

    7 days ago

    London, Greater London, United Kingdom Stirling Ackroyd Group Full time

    Stirling Ackroyd Group is seeking a highly motivated and organized Tenancy Operations Specialist to join our Property Management team in West Byfleet HQ. The estimated salary for this role is £28,400.00 per annum.Job OverviewThis is an exciting opportunity to manage the daily operations of our Property Management Lettings portfolio while delivering...

  • Tenancy Specialist

    1 month ago

    London, United Kingdom Elevate Projects Ltd Full time

    Elevate Projects are working in partnership with a valued client to appoint an Tenancy specialist. You'll provide a high level of expertise on Anti-Social Behaviour, tenancy fraud, and legal action for tenancy enforcement. You’ll be working closely with field-based Neighbourhood Officers to ensure effective investigation and management of cases and...

  • Tenancy Specialist

    2 months ago

    London, United Kingdom CV-Library Full time

    Elevate Projects are working in partnership with a valued client to appoint an Tenancy specialist. You'll provide a high level of expertise on Anti-Social Behaviour, tenancy fraud, and legal action for tenancy enforcement. You’ll be working closely with field-based Neighbourhood Officers to ensure effective investigation and management of cases and...

  • End of Tenancy Senior Operations Coordinator

    7 months ago

    London, United Kingdom Knight Frank Full time

    Reference No- 29416- Title- End of Tenancy Senior Operations Coordinator- Type- Permanent- Salary Range- Competitive- Division- Residential- Sub Division- Residential Lettings- Department- Operations (10000260)- Location- 55 Baker StreetOur global residential business is involved with some of the most prestigious residential properties around the world,...

  • Tenancy Management Specialist

    2 weeks ago

    London, Greater London, United Kingdom Triumph Consultants Ltd Full time

    Tenancy Management SpecialistTriumph Consultants Ltd is seeking a highly skilled Tenancy Management Specialist to join our team. As a key member of our housing management team, you will be responsible for providing high-level expertise on tenancy fraud, anti-social behaviour (ASB), domestic abuse, and legal action for tenancy enforcement.The successful...

  • Tenancy Support Specialist

    1 month ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Tenancy Support Specialists play a vital role in preventing homelessness and ensuring that residents have a safe and secure place to live. As a Tenancy Support Specialist with Novax Recruitment Ltd, you will work closely with residents to identify and address any issues that may be putting their tenancy at risk.Your key responsibilities will include managing...

  • Tenancy Coordination Specialist

    6 days ago

    London, Greater London, United Kingdom Adam Hayes Estate Agents Full time

    Join Our Team as a Senior Lettings Coordinator at Adam Hayes Estate Agents!We are a dynamic and award-winning estate agent seeking an experienced Senior Lettings Coordinator to join our team. As a Senior Lettings Coordinator, you will play a vital role in ensuring a seamless experience for prospective tenants, from application through to move-in. This...

  • Tenancy Progression Specialist

    2 weeks ago

    London, Greater London, United Kingdom Pear Recruitment Full time

    Tenancy Progression SpecialistWe are currently seeking a highly skilled Tenancy Progression Specialist to join our team in Finchley. In this role, you will be responsible for coordinating tenancy progressions and ensuring seamless communication between landlords and tenants. If you have experience in renewals and file management, we encourage you to...

  • Tenancy Operations

    6 months ago

    London, United Kingdom Home Made Full time

    **Tenancy Operations** Are you ready to step into the heart of the action with Home Made, the game-changer in prop-tech lettings? We're on the lookout for a versatile, detail-oriented individual to join our dynamic Tenancy Operations Team and be a part of our rapid growth story. If you thrive in a fast-paced startup environment, and are itching to...

  • Tenancy Management Specialist

    6 days ago

    London, Greater London, United Kingdom CPR Full time

    We are currently recruiting for a Tenancy Management Specialist to work with a Local Authority. The successful candidate will be responsible for maintaining a visible presence on estates, ensuring excellent customer service is delivered to residents, and assisting with tenancy viewings and other tenancy management tasks.Key Requirements:Experience in working...

  • Senior Tenancy Associate

    7 months ago

    London, United Kingdom Home Made Full time

    **Senior Tenancy Associate** | Home Made** Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made? Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We're seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental...

  • Tenancy Operations Executive

    7 months ago

    London, United Kingdom Home Made Full time

    **Tenancy Operations Executive | Home Made** - Are you someone who is looking to explore the Property Technology world? Love to make strategic decisions, be relentlessly organised, and collaborate with others to reach resolutions? Then this job is for you_! Our Tenancy Operations team is at the heart of our business supporting the end-to-end process from...

  • Tenancy Management Specialist

    2 weeks ago

    London, Greater London, United Kingdom iPeople Solutions Full time

    Job Title: Tenancy Management SpecialistWe are recruiting a skilled Tenancy Management Specialist to join our team in North West London.About the Role:To manage tenancies effectively, ensuring that residents receive timely and professional assistance with their queries and concerns.To conduct regular estate inspections, working closely with residents to...

  • Tenancy Operations Associate

    7 months ago

    London, United Kingdom Home Made Full time

    **Tenancy Operations Associate | Home Made** An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Tenancy Operations Team. We are looking for an experienced Tenancy Operations Associate to join our team and boost our ability to deliver exceptional service to both tenants and landlords. If...

  • Tenancy Management Specialist

    3 weeks ago

    London, Greater London, United Kingdom Pear Recruitment Full time

    The Tenancy Management Specialist will be responsible for managing a portfolio of around 200 properties, including processing rent payments and client account reconciliations, managing existing tenancies, negotiating with contractors, tenancy renewals and amendments, ensuring all properties are compliant with current legislation, and working with a team to...