Senior Tenancy Operations Specialist

5 months ago

London, United Kingdom Home Made Full time

**Senior Tenancy Operations Specialist | Home Made**

An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Tenancy Operations Team. We are looking for an experienced Senior Tenancy Operations Coordinator to join our team and boost our ability to deliver exceptional service to both tenants and landlords. If you are excited by the opportunity to join a fast-paced start-up, shape a small department as it grows, and disrupt the way an entire industry works, this is the role for you.

This role will work with our Build to Rent clients as well as our traditional landlords, responsible for onboarding large sites, and project managing internally to ensure full delivery of results.This role joins a team of 4, with growth opportunity for those interested to learn people management skills.

**Salary**: _£25-35k depending on experience_

**Working hours**_: 9am-6pm Monday-Friday and 1 in every 4 Saturdays (1/2 day) - with a 1/2 day back in lieu_

**Office location**:_Southwark (office base role, 1 day WFH post probation)_

**Working with us**:
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good

**The role**:
Includes but not limited to
- Act as a senior member of the team, advising, coaching and guiding junior team members.
- Challenging status levels in order to complete each deal with speed and accuracy, whilst maintaining positive customer journey for both Landlords and Tenants
- Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations
- Liaising with our B2B landlords to establish a relationship between parties based on mutual trust and ensuring they are frequently kept up to date with the status of their Tenancy
- Project Management of B2B accounts, responsible for delivery and connection with the Client Account Managers on a weekly basis
- Conduct client meetings with B2B contacts to ensure all onboarding is covered to expectation
- Ensuring speed of deal progression remains in line with expected individual and team targets
- Working closely with the sales team to successfully convert deals into tenancies, particularly when deals fall “off track”
- Organising and managing third party tenancy services
- Organising logistics for tenancy start dates and ensuring clean handover to our Client or in house Property Management team, where applicable
- Monitoring deposit registration administration to ensure compliance with the relevant regulation
- Working as the point of contact to address both Landlord and Tenant queries prior to move in
- Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey

**About You**:

- Demonstrated prior experience in tenancy progression or lettings roles (min 1.5 years of prior experience)
- Demonstrated property compliance knowledge
- You have strong interpersonal and customer service skills
- You are results-driven, ultimately looking for effective solutions
- Comfortable with numbers and mid level mental arithmetic

**Benefits of working with us**:

- Annual Leave: 24 days leave + your birthday off
- Employee perks - discounts for your favourite stores, cinema etc
- Yearly Team Charity Half Day
- Office Social Events (Summer and Winter Parties)
- Culture Club: Focusing on CSR, Health and Wellbeing, Social and Diversity & Inclusion
- Onsite Gym
- Weekly fruit in the office
- Weekly 5pm happy hour in the office on Fridays
- Opportunities to upskill in your career through our Learning and Development Programme

**Interview Process**:

- Application: Application & CV - help us get to know you
- 1st Round: Video Interview with Customer Success Manager
- 2nd Round: Online Assessment (Verbal & Numerical Reasoning)
- 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment

**_
We are an equal-opportunity employer_

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