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2nd Line Support Engineer

4 months ago

Basildon, United Kingdom Lynx Recruitment Ltd Full time

2nd Line Support - Basildon/Hybrid - MSP

My client is a well-established **MSP** with offices in both London and Essex. They have a requirement for an **experienced 2nd Line Support Engineer** in their **Basildon** office.

This is a fantastic opportunity for someone who is looking for a role within a strong team where it is in their culture to reward good work and invest in their staff with training opportunities and clear progression routes.

This **2nd Line Support Engineer** role will be very technical and MSP experience is essential. You will possess a range of skills ranging from **Office 365, Exchange Server, Hyper V, VMware, Desktop Support and Network monitoring.**

**Duties for this 2nd Line Engineer Role**:

- Dealing with allocated issues from an ITSM ticketing system
- Highlight and escalate any incidents in line with internal escalation guidelines
- Utilize your 10 allocated development days to further your IT skills
- Provide support and, where necessary, training to 1st Line Engineers
- Possess in-depth knowledge of Office365, Exchange Server, Hyper V and VMware, server hardware, desktop support, networking and Azure. Not just administration, but end-to-end troubleshooting
- Possessing Solarwinds network monitoring experience is desirable, but not essential
- Understand and be prepared to manage tickets classed as Major Incidents and Major Service Outages

**Benefits of this 2nd Line Engineer Role**:

- The opportunity to work in a purpose-built, state of the art office space
- Fantastic opportunity for training and 10 allocated training days to upskill on the latest technologies
- Multiple Team Outings a year (A lovely team environment)
- Allocated 2 Community Days per year to give back to the local community
- Private Healthcare Package

**Further Details for this 2nd Line Engineer Role**:

- Hybrid working (3 Days in the office, 2 Days working from home)
- Salary up to £35,000 per annum
- Shifts ranging between 7am to 4pm, 8.30am to 5.30pm and 10am to 7pm