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Technical Support Specialist
2 months ago
We are seeking a highly skilled and experienced End User Computing Analyst to join our team at Peabody. As an End User Computing Analyst, you will play a critical role in providing 2nd line support to our customers, working closely with the IT Field Engineering team and other support teams to resolve technical issues.
Key Responsibilities- Provide 2nd line support to customers, escalating issues to the relevant teams as needed.
- Manage incidents and service requests in our ITSM tool, ensuring timely and accurate resolution.
- Work within an ITIL environment, with an ITIL v3 qualification preferred.
- Communicate complex technical information to non-technical stakeholders, ensuring clear understanding and effective resolution.
- 30 days' annual holiday, plus bank holidays.
- Two additional paid volunteering days each year.
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal.
- 4 x salary life assurance.
- Up to 10% pension contribution.
- Experience in working within a Service Delivery team, providing 2nd line support.
- Experience managing incidents and service requests in an ITSM tool.
- Ability to work within an ITIL environment, with an ITIL v3 qualification preferred.
- Excellent communication and problem-solving skills.
