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Senior Technical Support Specialist

2 months ago


Basildon, Essex, United Kingdom In Technology Group Full time
Job Title: Senior 2nd Line Support Engineer

At In Technology Group, we are seeking a highly skilled and experienced Senior 2nd Line Support Engineer to join our dynamic team. As a critical member of our technical support team, you will be responsible for troubleshooting and resolving complex technical issues escalated from the 1st Line Support.

Key Responsibilities:
  • Technical Escalation: Handle escalated technical issues from the 1st Line Support team, providing advanced troubleshooting for network, telecoms, and IT-related incidents.
  • Problem Resolution: Diagnose and resolve complex hardware, software, and network issues, involving routers, switches, firewalls, and other network devices.
  • Customer Service: Deliver exceptional customer service, ensuring our clients' technical issues are resolved efficiently and effectively.

We are looking for a skilled and experienced Senior 2nd Line Support Engineer who has a strong background in supporting telecommunication services and IT infrastructure within an MSP environment. If you have experience in VoIP, networking, and cloud solutions, we want to hear from you.

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package