Electronics Support Technician
3 weeks ago
**Job Title**: Electronics Support Technician
**Department**: Service Support
**Reports to**: Support Manager
**Based at**: Apex House, Timothy’s Bridge Road, Stratford-Upon-Avon
**Hours**: Monday to Friday 09:30 - 17:30
Thomas Jacks is continuing to expand and we are looking for additional Support Advisor(s) to join the team. On a day-to-day basis, you will assist in the test and inspection of all consumer products that we distribute including night vision, thermal imaging,optical systems and related equipment and accessories - training will be given both in country and the opportunity to visit our international manufacturers. You will provide technical support to retailers and directly to end users over the phone so if youare a methodical, patient individual that likes to provide outstanding customer service read on...
Thomas Jacks is a privately owned business that has been successfully trading for over 28 years as a trade-only distributor. We pride ourselves on the level of the after-sales care we provide to our customers. As a member of the Service Support team youwill need to have an appropriate level of technical knowledge and relevant IT skills. Diligence, conscientiousness and attention to detail are highly regarded qualities at Thomas Jacks and will be particularly important in this role where meticulous detailedrecords are maintained.
**Key Responsibilities**:
- Maintain, record and update the product service system (R.M.A.)
- Receiving, documenting, recording and despatching product returns
- Prepare manufacturer returns and test manufacturer repaired product
- Assist with product spare part sales & supply
- Assist with technical queries (when appropriately trained)
- Assist in new product testing (when appropriately trained)
- Test and assist with minor repairs of products (when appropriately trained)
- Assembly of devises (when appropriately trained)
**Qualifications/Experience**:
- 5 GCSEs or equivalent
- Preferably holding a Level 1 C&G or BTEC electronics qualification
- Good knowledge of electronics is desirable but not essential
**Benefits**:
- Performance Bonus Scheme
- Further benefits discussed at interview stage
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