ITS Support Technician

4 weeks ago

Alderley Park, Cheshire East, United Kingdom Danaher Full time

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We have an opening for an ITS Support Technician reporting to Manos Mandylakis IT Support Manager for EMEA. This role will mainly support the UK, but may also spread across EMEA when needed.

This position requires both technical and interpersonal skills.

As the first point of contact and support for the entire IT organization, you must be able to explain technical issues to non-technical users.

Primary Duties

  • Assessing incidents, requests and resolving issues when possible, and assisting with more complex technical issues.
  • Participate in other desktop system work such as configuring and deploying new systems, maintaining existing hardware and software, and assisting in employee moves.
  • Recommend and develop procedures and standards that improve the quality and delivery of service to customers.

Experience Required

  • Working knowledge of MS Office, and Systems
  • Experience in configuring software, setting up a new system for employees
  • Managing IT ticketing systems

Preferred Experience

Knowledge of working with MAC/Apple computers.

Certification in IT support.

In this role you will be dealing with associates face-to-face and over the phone good personal skills are required

We believe in designing a better, more sustainable workforce.

We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working here can provide.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.

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