IT Support Technician
3 weeks ago
As **IT Support Technician**, you be working in a demanding, fast-paced, and dynamic manufacturing environment, across 4 sites, primarily Head Office based in Trafford Park.
We are looking for an **IT support Technician** with experience and a logical approach to troubleshooting hardware, software, networks, and a range of security and performance monitoring solutions. Experience with Sage and Warehouse Management Solutions(WMS) would be advantageous.
We are extremely security conscious, so maintaining best-practice personally and ensuring this is reflected in resolving issues across the board is a primary consideration.
**Responsibilities include**:
- Supporting the IT Team and user base with a positive and friendly attitude
- 1 st and 2 nd line support, desktop support, troubleshooting, security monitoring
- Using the initiative to prioritise your support desk workload
- Recording and sharing solutions to issues
- Maintaining daily checklist and resolving/escalating any issues
- Monitoring and acting on a range of security and performance monitoring solutions
- Liaising with 3 rd party solution providers to resolve problems
- Being flexible and adaptable with great attention to detail
- Providing IT Training when required
- Any other IT-related tasks as identified by the IT Manager
**Experience required**:
- Networking protocols, Switching (Netgear), Routing
- Virtualisation: Hyper-V (GUI and Server Core)
- Server 2019 (Desktop and Server Core), Windows 10
- Office 365, Azure, AD, Group Policies, and Exchange
- Meraki Firewalls\Wi-Fi, Ubiquiti Wi-Fi
- PC\Laptop\Server repairs
ebuilds
- SQL Server >2014
- Sage 200 professional
- VOIP telephony
- PowerShell scripting
- Network Security
- CCTV
This role is fully office based
A driving Licence would be advantageous
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