HR Process Advisor

4 months ago


Northampton, United Kingdom Barclays Full time

**HR Process Advisor**
**Northampton**

As a Barclays HR Process Advisor, this is an exciting opportunity to become a member of the HR Operations team, delivering services and transformation to HR and the broader business. As a HR Process Advisor, you will be working in a team environment for providing guidance and resolving queries based on policies and processes within agreed timelines with accuracy to consistently provide a high-level customer service.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Providing guidance in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
- Adhering to quality control discipline, procedures and checks at all times.
- Ensuring “customer centric” approach is applied when resolving the queries
- Accounting for the day-to-day query resolution, with upward escalation of more complex queries to the management team
- Reporting issues and concerns as soon as possible to seniors’/ team leaders/ managers etc in time to prevent or limit possible damage.
- Driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
- Solving queries and identifying improvements to processes
- Maintaining effective performance by being adaptable and positive in approach to dynamic business circumstances

**What we’re looking for**:

- Ability to work independently or as part of a team
- High customer focus and ability to address customer needs effectively
- Achieving high standards and delivering results with accuracy and attention to detail

**Skills that will help you in the role**:

- Knowledge of MS Office Applications (preferably, Excel, word & PowerPoint)

**Where will you be working?**
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

LI-Hybrid


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