Customer Services Administrator

2 months ago

Wakefield, United Kingdom South West Yorkshire Partnership NHS Foundation Trust Full time

To act as an initial point of contact for patient requesting information or raising concerns within the Trust.

Respond to matters of concern which people may wish to raise ensuring that issues are resolved as quickly and efficiently as possible.

To respond appropriately to the emotionally demanding aspects of dealing with people in distress, or with any behaviour displayed by people unhappy an aspect of their care or Trust service.

To ensure all patient contact is acknowledged within the national guidance

To provide information about Trust services and advice to complainants and Trust staff on the NHS complaints procedure

To refer health record requests, safeguarding or similar appropriate issues to the correct team.

To ensure patients are referred to external or special advocacy services where appropriate.

Ensure that documentation is completed for all clients where issues of concern have been raised or when referring a client on to other professionals.

To prepare reports identifying trends and lessons learnt to support improvements to service delivery.

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