Customer Service Consultant

3 weeks ago


Lichfield, United Kingdom Royal London Group Full time

**Job Title**: Police Mutual Customer Service Consultant

**Contract Type**: Permanent

**Location**: Lichfield

**Closing date**: 8th May 2023

About the role

As a Customer Service Consultant, you will deliver excellent customer service to Police Mutual members, acting as the first point of contact for our customers. You will ensure that our customer’s needs are put at the heart of what we do and maximise every customer interaction through both inbound and outbound calls and administrative activities

Key Responsibilities

Support members mainly over the telephone with a range of queries relating to our broad product range
Deliver a personal service from end to end, minimising hand-offs to other team members
Identify opportunities to support colleagues, including leading team huddles to discuss our customer requests and any challenges
Take ownership in seeing ideas for improvement through to succession

Essential Criteria

Previous experience in a Customer Service role either face to face or telephone based
Proactive in identifying opportunities to support colleagues through coaching and training, including providing constructive feedback
Ability to work using your own initiative, ensuring that the customer is always at the heart of every decision you make

What we offer

We've always been proud to reward our employees by offering a number of great benefits including:
A generous group pension scheme (up to 14% matching employer contribution)
28 days annual leave plus bank holidays with the option to buy/sell up to 5 days
Annual company and performance based bonus
Life assurance (up to 8 x annual salary)
Enhanced parental leave policies
Private medical insurance
Employee Assistance Programme - Access 24/7 to confidential health, legal & financial advice

Full details can be found on our benefits page

About Royal London

Royal London is the largest mutual life insurance, pensions and investment company in the UK. Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.

At Royal London, our People Promise is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This promise has been at the heart of our approach to hybrid working, ensuing a balance of time working in our offices, supporting the culture of collaboration and inclusion and some working time from home, so we can all continue to benefit from the flexibility this brings. Our hybrid working approach is built around our mutual mindset, thinking about what is good for us as individuals (the ‘me’) and in the context of what is right for our customers, our colleagues and The Royal London group (the ‘we’). Together we belong
- collaborate - learn and perform.

Our expectation is that colleagues working in hybrid roles will come into the office for 50% of their time, and the rest from home. We want to be as consistent as we can with our approach but we also appreciate some colleagues need adjustments based on personal circumstances. (e.g. to support a disability, or caring responsibility) and / or may wish to formally seek a flexible working pattern in line with our flexible working policy.

We appreciate the world of work continues to evolve and we will continue to listen to our colleagues views on this whilst ensuring our on-going approach is right for our business and customers

We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.



  • Lichfield, United Kingdom Royal London Group Full time

    **Job Title**: Police Mutual Customer Service Consultant **Contract Type**: Permanent **Location**: Lichfield **Working style**: Hybrid 50% home/office based **Closing date**: 12th June 2023 As a Customer Service Consultant, you will deliver excellent customer service to Police Mutual members, acting as the first point of contact for our customers. You...


  • Lichfield, United Kingdom Royal London Group Full time

    **Job Title**: Police Mutual Customer Service Consultant **Contract Type**: Permanent **Location**: Lichfield **Working style**: Hybrid 50% home/office based **Closing date**: 12th June 2023 As a Customer Service Consultant, you will deliver excellent customer service to Police Mutual members, acting as the first point of contact for our customers. You...


  • Lichfield, United Kingdom Royal London Group Full time

    **Job Title**: Customer Service Consultant x2 **Contract Type**: Permanent **Location**: Lichfield **Closing date**: 8th May 2023 About the role We are looking for 2x Customer Service Consultants to join the Police Mutual Servicing team on a permanent basis. Within this role you will provide a support service to Financial Advisers and customers,...


  • Lichfield, Staffordshire, United Kingdom Royal London Group Full time

    Job Title: Customer Service Consultant x2Contract Type: PermanentLocation: LichfieldClosing date: 8th May 2023About the roleWe are looking for 2x Customer Service Consultants to join the Police Mutual Servicing team on a permanent basis. Within this role you will provide a support service to Financial Advisers and customers, delivering an industry leading...


  • Lichfield, Staffordshire, United Kingdom Royal London Group Full time

    Job Title: Police Mutual Customer Service ConsultantContract Type: PermanentLocation: LichfieldClosing date: 22nd March 2023About the roleAs a Customer Service Consultant, you will deliver excellent customer service to Police Mutual members, acting as the first point of contact for our customers. You will ensure that our customer's needs are put at the heart...


  • Lichfield, United Kingdom HSBC Full time

    -Job description What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will...


  • Lichfield, United Kingdom Owen Payne Recruitment Service Ltd Full time

    **Customer Service, Customer Support, Call Centre, Customer Advisor** Are you looking for a new position? Looking for a customer service role? If yes, then Owen Payne have the position for you! We are currently looking for a Customer Service Administrator to join our traffic management client based within Lichfield. This position will be temporary for 8...


  • Lichfield, United Kingdom Cast UK Limited Full time

    Customer Service Advisor Staffordshire £25,000 + Benefits Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, I want to hear from you! Key Responsibilities: Handle customer inquiries and resolve issues efficiently via phone, email, and chat.Provide accurate information about our...


  • Lichfield, Staffordshire, United Kingdom Cast UK Limited Full time

    Customer Service Advisor Staffordshire £25,000 + Benefits Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, I want to hear from you Key Responsibilities:Handle customer inquiries and resolve issues efficiently via phone, email, and chat.Provide accurate information about our products...

  • Customer Consultant

    4 weeks ago


    Lichfield, United Kingdom The Body Shop International Limited Full time

    **The Body Shop**: When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about...

  • Customer Service

    2 days ago


    Lichfield, Staffordshire, United Kingdom Lifestory Group Full time

    We are Lifestory, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living.It's a great time to join us as we continue to build on our success through 2023 and beyond and we are looking for a Lifehost to join...


  • Lichfield, United Kingdom Lichfield Garrick Theatre Full time

    **Casual Customer Service Assistants** Thank you for your interest in the Casual Front of House Manager post at the Lichfield Garrick. Please find a job description and some background information enclosed. **How to Apply**: Please send a current CV and fill out an equal opportunities form (download from our website) and send to: Lichfield Garrick Castle...


  • Lichfield, United Kingdom ELITE PEOPLE RECRUITING LTD Full time

    **Customer Support Representative** **Full Time 37.5 hours per week. (Monday - Friday)** **About the Opportunity** Our client is seeking an enthusiastic and highly organised individual to join the Customer Service Team. You will deliver excellent Customer Service in line with the customer service strategy and company values. In this role, your...


  • Lichfield, United Kingdom Fusion People Ltd Full time

    **Customer Service Advisor** **Location: Lichfield** Are you a motivated individual who wants to start a career within the Customer Service and Water & Utilities sector? One of my most prestigious clients are looking for motivated individuals who have the ambition and motivation to start a career within the Customer Service & Utilities Sector. If you are...


  • Lichfield, United Kingdom AB Forecourts Full time

    **About us** AB Forecourts is a small business in LICHFIELD, WS13 8RD. We are challenging, professional and social. Job Description: Customer Service Representative **Duties**: - Provide accurate information about products, services, and company policies - Assist customers with placing orders, processing returns, and resolving any issues or complaints -...


  • Lichfield, United Kingdom AB Forecourts Full time

    **About us** AB Forecourts is a small business in LICHFIELD, WS13 8RD. We are challenging, professional and social. Job Description: Customer Service Representative **Duties**: - Provide accurate information about products, services, and company policies - Assist customers with placing orders, processing returns, and resolving any issues or complaints -...


  • Lichfield, Staffordshire, United Kingdom Euro London Appointments Full time £29,000

    Job Title: French speaking Customer Service & Onboarding Administrator Location: Lichfield, Office-Based Type: Permanent We are currently seeking a dedicated French-speaking Customer Service & Onboarding Administrator to join their office in Lichfield. Customer Service:Respond to customer inquiries via phone, email, and in-person, providing prompt and...


  • Lichfield, United Kingdom Palletways UK Limited Full time

    **Job description** **About us** Palletways are the UK and Europe’s leading palletised freight delivery network, specialising in premium, innovative solutions that ensure your consignments reach their destination more efficiently. Providing you with full traceability and industry leading service levels, we are trusted by more customers across Europe than...


  • Lichfield, United Kingdom Concept Resources Full time

    We currently have a brand new opportunity for experienced customer service advisors to join a market leading organisation in Lichfield working Monday - Friday (9-5) applicants will need to have proven experience in customer service dealing with customers and suppliers in an office environment. Strong communication skills computer literacy and attention to...


  • Lichfield, United Kingdom Wiltshire Farm Foods Full time

    The role will consist of office-based work as part of a small team, with a strong focus on taking inbound calls and making outbound calls to acquire and retain customers. Maintain accurate customer records and update information. Assist customers with inquiries, account questions, and troubleshooting. Handle customer complaints with empathy and...