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Customer Service Consultant
4 months ago
**Job Title**: Customer Service Consultant x2
**Contract Type**: Permanent
**Location**: Lichfield
**Closing date**: 8th May 2023
About the role
We are looking for 2x Customer Service Consultants to join the Police Mutual Servicing team on a permanent basis. Within this role you will provide a support service to Financial Advisers and customers, delivering an industry leading level of customer service and continuously finding ways to help our Financial Advisers, Customers and Royal London to achieve their strategy and objectives.
Key responsibilities
Undertake project and ad hoc tasks where required
Identify opportunities to support colleagues through coaching and training and provide constructive feedback
Lead team huddles and discuss our customer requests and any challenges which would stop us meeting our customer expectations
Criteria
Previous telephony based customer service experience
High accuracy and attention to detail
Strong computer skills including use of Outlook, Word and in particular Excel
Good time management and planning skills
Strong written and verbal communication skills
Previous experience/knowledge of healthcare claims and/or terminology is preferable but not essential
What we offer
We've always been proud to reward our employees by offering a number of great benefits including:
A generous group pension scheme (up to 14% matching employer contribution)
28 days annual leave plus bank holidays with the option to buy/sell up to 5 days
Annual company and performance-based bonus
Life assurance (up to 8 x annual salary)
Enhanced parental leave policies
Private medical insurance
Employee Assistance Programme - Access 24/7 to confidential health, legal & financial advice
Full details can be found on our benefits page
About Royal London
Royal London is the largest mutual life insurance, pensions and investment company in the UK. Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.
At Royal London, our People Promise is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This promise has been at the heart of our approach to hybrid working, ensuing a balance of time working in our offices, supporting the culture of collaboration and inclusion and some working time from home, so we can all continue to benefit from the flexibility this brings. Our hybrid working approach is built around our mutual mindset, thinking about what is good for us as individuals (the ‘me’) and in the context of what is right for our customers, our colleagues and The Royal London group (the ‘we’). Together we belong
- collaborate - learn and perform.
Our expectation is that colleagues working in hybrid roles will come into the office for 50% of their time, and the rest from home. We want to be as consistent as we can with our approach but we also appreciate some colleagues need adjustments based on personal circumstances. (e.g. to support a disability, or caring responsibility) and / or may wish to formally seek a flexible working pattern in line with our flexible working policy.
We appreciate the world of work continues to evolve and we will continue to listen to our colleagues’ views on this whilst ensuring our on-going approach is right for our business and customers
We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.
