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International Customer Service Advisor

2 months ago


Lichfield, Staffordshire, United Kingdom French Selection UK Full time
About the Role

We are seeking a highly motivated and fluent French speaker to join our team as a Customer Service Advisor. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and franchisees.

Key Responsibilities
  • Support customers and franchisees with their enquiries and resolve any issues in a timely and professional manner.
  • Manage and process franchisee orders, ensuring accurate and efficient handling of customer requests.
  • Prepare export documents and maintain accurate records of customer interactions.
  • Collaborate with the marketing team to provide translations and support with marketing initiatives.
  • Perform administrative duties as required to ensure the smooth operation of the customer support team.
Requirements
  • Fluent written and spoken French language skills.
  • Previous customer service or office administration experience.
  • Motivated candidate with strong aspirations to progress and develop their skills.
  • Excellent communication and interpersonal skills.
  • IT literacy and proficiency in using computer software applications.
About French Selection UK

We are a leading UK-based consultancy specializing in the recruitment of bilingual and multilingual professionals for international business. Our team is dedicated to providing exceptional service to our clients and candidates, and we are committed to helping our clients succeed in the global market.