Administration Assistant

5 months ago


Colchester, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Interviews will be face to face and not via teams.

Essex STaRS is a specialist treatment, prescribing and recovery service for patients with drug and alcohol dependency issues. The service offers opiate substitute prescribing programmes and alcohol detoxification. We work in partnership with other organisations who provide psychosocial and recovery support.

You will be responsible for providing effective clinical and non-clinical administrative support within the service for the multi-disciplinary teams.

To work as an integral part of the team supporting the delivery of all aspects of patient care. You will be expected to work with key partner organisations, service users, clinicians and other practitioners within the service.

EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:

- We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
- We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.

EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.

CQC says we’re still GOOD and now we’re OUTSTANDING for caring

Our vision and values

Our Vision

“To be the leading health and wellbeing service in the provision of mental health and community care”.

Our Purpose

“We care for people every day. What we do together, matters”.

Our Values
- We Care
- We Learn
- We Empower

Our strategic objectives
- We will deliver safe, high quality integrated care services.
- We will enable each other to be the best that we can.
- We will work together with our partners to make our services better.
- We will help our communities to thrive.

Our services
- Mental Health Services
- Community Health Services
- Learning Disabilities Services
- Social Care

Please note that this role outline serves to provide an illustrative example of the duties and responsibilities you may be expected to undertake during the course of your normal duties. It is not an exhaustive list and you will therefore be required to undertake other responsibilities and duties that are considered to be commensurate with the band.
- Maintain the service user database(s) on a daily basis
- Manage the 'referrals in' and other relevant team processes
- Arrange clinic appointments for the service/team and send out appointment letters as appropriate and record onto service user database(s)
- Record all service user outcomes on to service user database(s)
- Provide typing support for appointment outcomes, GP letters etc.
- Organise / attend team meetings, taking appropriate minutes
- Ensure actions from team meetings are duly circulated and followed up
- Be responsible for inputting assessments and reviews onto service user database(s) and alerting clinical staff of reviews due, ensuring relevant documentation is available
- Correspond with service users, GP’s and other agencies and input appropriately onto service user database(s)
- Provide collective, and where required individual, secretarial support to the team
- Adhere to the Trust’s prescription management policy
- Manage incoming and outgoing team communications
- Undertake filing duties and ensuring all filing systems are maintained
- Cover colleagues during periods of leave
- Handling petty cash
- Maintain stationery supplies, ordering replacements as needed
- Take part in service development and review
- Support the team to achieve agreed performance outcomes



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