Concierge

7 months ago


Salford, United Kingdom McGoff Group Full time

**The Company**

Downtown Asset Management is part of the McGoff Group of companies, a privately owned, multi award winning construction and integrated support services business with 50 years’ experience.

Our dedicated asset management team is based full time on site at our flagship Downtown apartment building on the banks of the River Irwell in Salford and provides comprehensive Property Letting & Sales, Property & Asset Management, Development Appraisal and Marketing services. With accolades including The Sunday Times 100 Best Companies to Work for and Investors in People Gold, this is an exciting time to join the McGoff Group.

**The Role**

The Downtown Concierge Team provide a first class customer experience to our residents, 24 hours a day. We have an excellent opportunity to join the team based at our Downtown apartment building in Salford. You will be part of a friendly and dynamic team who really make a difference for the residents that live here.

Hours: Monday - Friday 7am-3pM/Flexibility required

**Salary**: £11.50p/h

**Roles and Responsibilities**
- Provide first class customer care to residents of the building as a key representative of our business.
- Proactively service residents needs by utilising your knowledge of the building and local area.
- Be available to residents at all times during your shift either on the concierge desk or via mobile when away from the desk.
- Ensure you are fully conversant with our concierge front of house procedures and comply with all policies and procedures that are in place.
- Rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
- Proactively deal with any maintenance issues that arise by informing the building manager.
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safe keeping and issuing of all parcels / registered mail in line with the company procedure.
- Provide utility meter readings for apartments as and when required.
- Monitor our Resident Engagement Apps’ messaging facility and respond promptly.
- Give a clear and concise handover at the end of the shift to the follow on team member, highlighting any events that have occurred and making follow on staff aware of any forthcoming events.
- Manage car parking in line with our policy and procedure.
- Key Management: issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with our company procedure.
- Conduct Building patrols, CCTV monitoring and basic safety checks.
- Handle general enquiries such as queries, complaints and maintenance requests.
- Complete bin rotation on a regular basis.
- Assist with organising and publicising events and activities for residents.
- Arrangement of furniture and layout of residents lounge and other communal areas in preparation for organised events.

**Personal Attributes**

We expect our employees to demonstrate the following people values and skills:

- Excellence in customer service
- Highly organised with excellent communication skills
- Proactive, Enthusiastic and passionate
- Innovative mind-set
- Collaborative approach to deliver results
- Excellent attention to detail
- Experience within a similar role is preferable

Downtown Asset Management is an equal opportunities employer, which seeks to ensure that no applicant receives less favourable treatment on the grounds of; gender, age, disability, religion, belief, sexual orientation, marital status or race.


  • Concierge - Manchester

    6 months ago


    Salford, United Kingdom Encore Estate Management Full time

    We are currently recruiting for Concierges based in Manchester who can provide excellent customer service and be responsible for maintaining the already high quality standards of the business by quickly and efficiently resolving issues for residents. What you'll do: - Greeting residents and visitors making them feel comfortable - Assisting residents via...

  • Head Concierge

    6 months ago


    Salford, United Kingdom McGoff Group Full time

    Job Advert **The Company** Downtown Asset Management is part of the McGoff Group of companies, a privately owned, multi award winning construction and integrated support services business with 50 years’ experience. Our dedicated asset management team are based full time on site at our flagship Downtown apartment building on the banks of the River Irwell...

  • Day Concierge

    2 months ago


    Salford, United Kingdom CV-Library Full time

    About The Role Excellent opportunity as a Day Concierge to provide an on-site presence in Abbot Lodge, Salford making sure our residents are well and our building is secure. At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have been homeless. The Day Concierge will...

  • Day Concierge

    2 months ago


    Salford, United Kingdom CV-Library Full time

    About The Role Excellent opportunity as a Day Concierge to provide an on-site presence in Abbot Lodge, Salford making sure our residents are well and our building is secure. At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have been homeless. The Day Concierge will...

  • Night Concierge

    1 week ago


    Salford, United Kingdom CV-Library Full time

    About The Role Excellent opportunity as a Night Concierge to provide an overnight presence in Abbot Lodge, Salford making sure our residents are well and our building is secure. At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have been homeless. The Night Concierge...

  • Day Concierge

    2 months ago


    Salford, United Kingdom SAHA Full time

    About The RoleExcellent opportunity as a Day Concierge to provide an on-site presence in Abbot Lodge, Salford making sure our residents are well and our building is secure. At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have been homeless.The Day Concierge will need...

  • Concierge Worker

    6 months ago


    Salford, United Kingdom Nacro Full time

    **HOUSING CONCIERGE WORKER** **Salary - £17,846 per annum** **Job Type - Permanent /Part-Time** **Hours - 30 hours per week** **Location - Salford** We believe that a career is not just about earning a living; it's about having your say and making things happen that can mean positive changes to the lives of vulnerable people. We are a national social...


  • Salford, United Kingdom Urbanbubble Full time

    We are looking for a **Night Front of House Concierge** to join the team at our fantastic development, Local Crescent in Salford. You'll act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. **This role is a permanent contract working a 4 night on 4 night off shift pattern between the...

  • Concierge

    6 months ago


    Salford, United Kingdom CitySuites Full time

    **Key Role Responsibilities**: - To represent the brand and be the first point of contact based at the front entrance, for all of the residents and visitors - To quickly get to know each resident and ensure that they are always acknowledged and greeted. - To assist customers with their luggage and belongings whether arriving or departing CitySuites. - Where...

  • Concierge

    7 months ago


    Salford, United Kingdom CitySuites Full time

    **Key Role Responsibilities**: - To represent the brand and be the first point of contact based at the front entrance, for all of the residents and visitors - To quickly get to know each resident and ensure that they are always acknowledged and greeted. - To assist customers with their luggage and belongings whether arriving or departing CitySuites. - Where...

  • Night Concierge

    6 months ago


    Salford, United Kingdom true Student Living Full time

    You are a bit of a night owl you are a creative with the ability to find alternative solutions to problems. Perfect! You are a multitasker with a hands on approach. You take responsibility for the varied duties and tasks assigned to the role and ensure work is completed consistently, in a timely manner.  You have strong communication skills...

  • Night Concierge

    6 months ago


    Salford, United Kingdom true Student Living Full time

    You are a bit of a night owl you are a creative with the ability to find alternative solutions to problems. Perfect! You are a multitasker with a hands on approach. You take responsibility for the varied duties and tasks assigned to the role and ensure work is completed consistently, in a timely manner. You have strong communication skills and the ability...


  • Salford, Salford, United Kingdom Salvation Army Housing Association Full time

    About The RoleAs an Overnight Presence Coordinator at Salvation Army Homes, you will play a vital role in ensuring the safety and security of our residents in Abbot Lodge, Salford. This is an excellent opportunity to make a positive impact while providing comprehensive housing services and support for individuals who have been homeless.Key ResponsibilitiesTo...

  • System Test

    6 months ago


    Salford, United Kingdom Sodexo Full time

    Job Introduction external job introduction Main Responsibilities Main resonsibilities About The Company In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and...


  • Salford, United Kingdom Urbanbubble Full time

    **Salary**: £25,700 - £26,000 per annum **Location**: Local Crescent **Hours**: 7:00am - 7:00pm (4 days on / 4 days off shift pattern). **Contract**:Permanent We are looking for an amazing day **Front of House Concierge **to join our friendly team at Local Crescent and act as the face of the development with residents and visitors, displaying...

  • Patient Coordinator

    6 months ago


    Salford, United Kingdom TBD Outsourcing Ltd Full time

    Your Patient Concierge Location: Salford Quays **Job Description**: We are seeking detail-oriented and customer-focused New Patient Coordinators to join our team. Patient Coordinators will play a crucial role in facilitating the onboarding process for patients at dental practices utilising our service. This role requires excellent communication skills,...


  • Salford, United Kingdom Sodexo Full time

    Job Introduction **Scheduler/Planner - Customer services/call centre experience** As a Scheduler and Planner at Command Centre Salford you will have amazing relationship building and influencing capabilities who will schedule Planned Preventative Maintenance (PPM) and reactive works. Main Responsibilities **What you will be doing** - Update the CAFM system...


  • Salford, United Kingdom Sodexo Full time

    Job Introduction We have an exciting opportunity for a **Employee Relations Advisor **to join our People Centre team. We’re looking for someone with excellent organisation, time management and prioritisation skills and a solution orientated mindset. You’ll work as part of the ER Services team to provide a responsive and compliant ER advisory service to...

  • Guest Service Agent

    6 months ago


    Salford, United Kingdom Golden Mop Full time

    GRT Job listing. We help property owners, portfolio owners and property companies generate higher income through the short term rental industry as well as providing hotel-quality stays for our guests in the comfort of a home. This is an opportunity to join an exciting, business with a high-energy team who work closely on delivering an excellent customer...


  • Salford, United Kingdom Sodexo Full time

    Job Introduction We have an exciting opportunity for a **Employee Relations Advisor (12m FTC)** to join our People Centre team. We’re looking for someone with excellent organisation, time management and prioritisation skills and a solution orientated mindset. You’ll work as part of the ER Services team to provide a responsive and compliant ER advisory...