Medical Receptionist/administrator

3 weeks ago

Edmonton, United Kingdom Latymer Road Surgery Full time

**About Us**:
Latymer Road Surgery is a forward-thinking, innovative general practice committed to delivering top-notch primary care services. We're expanding and are on the lookout for reception/admin team who can help streamline our day-to-day operations. If you're passionate about ensuring patients get the right support and thrive in a dynamic environment, this might be the perfect fit for you.

**Job Summary**:
Our front desk team play a vital role in channeling patient requests and ensuring that every individual gets timely and appropriate care. You will work closely with our dedicated clinicians to oversee the daily influx of patient appointment requests, both via telephone and online consultations. Your role is pivotal in ensuring that patients receive the right care, at the right time, irrespective of whether they need assistance with long-term conditions, acute issues, or just require the right guidance towards statutory and voluntary sector services.

**Key Responsibilities**:

- **Clinical & Administrative Triage**: Direct clinical inquiries to the Triage Clinician, other Allied Health Professionals (AHPs), and administrative queries to the appropriate team member.
- **Inter-Team Collaboration**: Collaborate closely with in-house Pharmacists, Social Prescribers, First Contact Practitioners, GPs, and nurses, ensuring that patients are guided to the appropriate professional.
- **Service Development**: Partner with colleagues & your line manager to enhance the online triage model and contribute to its evolution through evaluation, audits, and system research.
- **Record Keeping**: Maintain meticulous, up-to-date records of all patient interactions using the available software systems.
- **Communication**: Act as the first point of contact for the practice, displaying top-tier communication skills especially when triaging queries.
- **Practice Support**: Assist the practice in meeting Quality and Outcomes Framework (QOF) targets, Key Performance Indicators (KPIs), and other locally commissioned enhanced services.
- **Medication Records**: Ensure patient medication records are up-to-date and accurately maintained.

**What We're Looking For**:

- **Professionalism**: A courteous, caring, and professional demeanor, backed by an understanding of quality customer service.
- **Communication Prowess**: Stellar communication skills, both written and verbal.
- **Tech-Savvy**: Strong proficiency in IT and phone systems.
- **Adaptability**: An ability to work effectively under pressure in a dynamic environment.

**What we offer**:

- A nurturing work environment in a state-of-the-art facility.
- Opportunities for professional development and growth.
- A chance to make a difference in primary care and in the lives of our patients.

If you resonate with the values and responsibilities outlined above, and you're excited about the prospect of joining a pioneering team, we'd love to hear from you

**Job Type**: Part-time

**Salary**: £10.50 per hour

**Benefits**:

- On-site parking

**Experience**:

- EMIS System: 1 year (preferred)
- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 21/04/2023
Reference ID: MC/LRSR/0124
Expected start date: 04/03/2024

  • Office Administrator/receptionist

    4 weeks ago

    Edmonton, United Kingdom Securiguard Full time

    **About us** Securiguard is a small business in Edmonton. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided - Modern office setting **Position Overview** **This will be a part time position of 25hrs-30hrs a week.** Key responsibilities: - Check in all truck drivers and provide them...

  • Office Administrator/receptionist

    4 weeks ago

    Edmonton, United Kingdom Securiguard Full time

    **About us** Securiguard is a small business in Edmonton. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided - Modern office setting **Position Overview** **This will be a part time position of 25hrs-30hrs a week.** Key responsibilities: - Check in all truck drivers and provide them...

  • Patient Pathway Officer

    2 weeks ago

    Edmonton, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job overview The post holder will be carry out a range of specific activities in the support of the Radiotherapy department, Oncology clinics and wards within Women's Services providing an efficient administrative and clerical support service in line with service requirements. The post holder will also provide a quality reception service for all users of...

  • Patient Pathway Officer

    1 month ago

    Edmonton, United Kingdom North Middlesex University Hospital Full time

    Job overview The post holder will be carry out a range of specific activities in the support of the Radiotherapy department, Oncology clinics and wards within Women’s Services providing an efficient administrative and clerical support service in line with service requirements. The post holder will also provide a quality reception service for all...

  • Patient Pathway Officer

    4 weeks ago

    Edmonton, United Kingdom North Middlesex University Hospital Full time

    Job overview The post holder will be carry out a range of specific activities in the support of the Radiotherapy department, Oncology clinics and wards within Women’s Services providing an efficient administrative and clerical support service in line with service requirements. The post holder will also provide a quality reception service for all...

  • Patient Pathway Co-ordinator Urology

    2 weeks ago

    Edmonton, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job overview Contract: Permanent. 3 days per week. Salary paid pro rota, based on full-time hours of 22.5 per week Are you looking to become part of friendly administration team, situated in a large friendly Urology Department. We are looking for a dynamic individual, with secretarial skills, to join our team. We provide a supportive environment...

  • Patient Pathway Co-ordinator Urology

    1 month ago

    Edmonton, United Kingdom North Middlesex University Hospital Full time

    Job overview Contract: Permanent. 3 days per week.  Salary paid pro rota, based on full-time hours of 22.5 per week Are you looking to become part of friendly administration team, situated in a large friendly Urology Department. We are looking for a dynamic individual, with secretarial skills, to join our team. We provide a supportive...

  • Female Care Assistant

    4 weeks ago

    Edmonton, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Cera as Professional Care Assistants in Edmonton and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others. That kind of...

  • Apprentice Ward Clerk

    4 weeks ago

    Edmonton, United Kingdom North Middlesex University Hospital Full time

    Job overview Apprenticeships are designed to give talented people an opportunity to gain a nationally recognised qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to...

  • Apprentice Ward Clerk

    2 weeks ago

    Edmonton, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job overview Apprenticeships are designed to give talented people an opportunity to gain a nationally recognised qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain...

  • Radiology Quality Manager

    6 days ago

    Edmonton, United Kingdom North Middlesex University Hospital Full time

    Job overview We are seeking a dedicated and Radiology Quality Manager to establish and oversee the Radiology QualityManagement Framework and System. The ideal candidate will support the clinical governance needs of the Radiology Department, managing various processes including incident and complaint management, risk assessment, and quality assurance...

  • Maternal Medicine Midwife

    2 weeks ago

    Edmonton, United Kingdom North Middlesex University Hospital Full time

    Job overview The maternal medicine specialist midwife will: Support the implementation of effective care pathways for pregnant women and birthing for those with complex medical conditions across the Maternal Medicine Network and London, with a key focus on addressing inequalities in all aspects of care. Work with the lead maternal medicine...