Customer Support Associate-voice

3 weeks ago


Belfast, United Kingdom HCL Technologies Full time

HCL NI Belfast

0-3 Years

UK

**Job Family**

Delivery Voice

**Job Description (Posting).**

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA, Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard (1.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.) Improving skill level throughSelf development or nominating training programsSkill reverification Tests (3.) To consistently meet or exceed CSAT parameters as defined for the process. (4.) Meet the defined Quality Scores. Innovation and Process Improvement (5.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team

**Qualification**

BCom

**No. of Positions**

1

**Skill (Primary)**

Domain Competencies (BSERV )-MPE-Attract & Retain Customers

**Employee Group**

Business Line FT

**Entity**

BSERV

**Auto req ID**

1293466BR

**Expected Date of Closure**

07-Aug-2023

**Reporting Manager Designation**

SENIOR MANAGER



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