Customer Support Associate-voice

2 weeks ago


Belfast, United Kingdom HCL Technologies Full time

HCL NI Belfast

1-3 Years

UK

**Job Family**

Delivery Voice

**Job Description (Posting).**

**We Are Looking For Customer Service Executives For Our Clients Based In Belfast City Centre, We Are Conveniently Located On Great Victoria Street.**

**Your Responsibilities**:

- Managing Our Inbound Customer Service Via Telephone.
- Providing A High Standard Of Customer Service To Our Customers.
- Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures.
- Using And Implementing Feedback Given From Coaching And Monitoring Sessions.
- Maintaining High Standard Data Security And GDPR Regulations.
- Following Your Assigned Daily Schedules and Tasks.

**What Are We Looking For?**
- Somebody With A Passion For Good Customer Service for our Client.
- Excellent Written And Verbal Communication Skills.
- Punctual And Conscient.
- Good Attention To Detail.

**Hours**:

- 40 Hours Per Week
- Monday - Friday 08:00 - 20.00
- 1 in 3 Saturdays 0800-1200

**Salary**:

- Paid fortnightly

**Qualification**

BCom

**No. of Positions**

1

**Skill (Primary)**

Domain Competencies (BSERV )-MPE-Attract & Retain Customers

**Employee Group**

Business Line FT

**Entity**

BSERV

**Auto req ID**

1214436BR

**Expected Date of Closure**

23-Oct-2023

**Reporting Manager Designation**

SENIOR MANAGER



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