Service Department Customer Care Administrator
3 weeks ago
Midshires Mobility Group provide mobility products (Scooters, Powered Wheelchairs etc)
We are looking for a Customer Service Administrator to join our Service Department to take care of customer queries and service issues
**_Main Job Requirements _**
Answering the telephone - putting the client at ease and obtain the relevant details to ascertain the nature of their problem
Advising the appropriate method of rectifying the problem
If required, assuring them and advising that we will contact them with a call out dependent upon the current workload
Updating and advising clients with work in progress details
Familiarity with and daily use of GoldVision CRM system
Familiarity and daily use of Sage Purchase Order and stock control system to place orders with suppliers
Key contact for Motability Operations and keeping relevant records to maintain a high level of service to their clients
Contacting clients when their annual service is due and arrange appointments
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£21,000.00 per year
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£21,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Customers are not currently allowed into work spaces and any admission is strictly limited with all visitors weariig masks, sanitising and maintaining required distancing
Application question(s):
- Distance to travel from home to work address?
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Telephony: 2 years (required)
Work Location: In person
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