Customer Service Advisor

4 months ago

Liverpool, United Kingdom Student Roost Full time

...........................................................................................................................................................................................................................................................................................................................................................................................................................

Hours: 37.5 hours per week, working 5 days over 7

**Salary**: £21,547.50

**The City**: Liverpool; famous for The Beatles, Albert Docks, and not one but two premier league football teams. With more than 50,000 students studying across seven universities in the city, providing first class, quality accommodation coupled with great service is what we do best here at Student Roost.

**The Site**: Capital Gate is one of five Student Roost properties in Liverpool and has a total of 4430-beds, predominantly en-suite rooms, and a selection of studios, located across five blocks. Situated in the heart of the Knowledge Quarter and a short walk from transport links including Liverpool Lime Street station, Lidl and Tesco superstores and Liverpool Royal Hospital. Capital Gate is home to students studying at both the University of Liverpool and Liverpool John Moores University due to its city centre location.

**The Vibe**: The team at Capital Gate is small but mighty. We are dedicated to ensuring all our residents receive the best experience while living with us, and we are a tram which encourages and supports each other day in, day out. Working here at Capital Gate no two days are the same, but our focus remains on our residents, who we know by name and are at the heart of everything we do.

Working at Student Roost provides you with exciting opportunities to evolve and get the best head start working within student accommodation. If you think now is the time for a brand-new adventure, then this is the job for you.

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_ We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor e

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