Visitor Engagement Assistant

2 weeks ago


Aberdeen, United Kingdom Aberdeen Science Centre Full time

Aberdeen Science Centre is a 5-star visitor attraction with a very enviable reputation helping visitors to the centre, schools and community groups be inspired into a lifelong interest with science. Our corporate events bookings and fundraising efforts continue to grow following the opening of our £6m redeveloped building in 2020 so now is the most exciting time in our almost 35-year history to join our exceptional team and help us achieve our ambitious aims.

We are seeking a **Visitor Engagement Assistant** to interact with all visitors in a friendly, outgoing manner ensuring they have a 5* experience at all times. This flexible role will cover engagements on the exhibition floor, delivering shows, workshops and birthday parties, and to support the development of all programmes.

You will require to have an enthusiasm for a large variety of Science, Technology, Engineering and Mathematic topics, a full driving licence as well as excellent communication, teamwork and interpersonal skills.

**Main Duties and Responsibilities**

**General**
- Provide a high level of customer service at all times.
- Approach and interact with visitors to ensure they have an enjoyable and inspiring experience.
- Deliver ASC’s shows and workshops to a variety of audiences, including set up and clearing.
- Support the development of ASC’s birthday party offering.
- Ensure exhibition areas are clean, tidy and in working order, reporting any faults found.
- Participate in ASC’s digital programme, including speaking to camera during live and pre-recorded events.
- Carry out reception duties, including cash handling when required.
- Represent ASC at outreach events.
- Have an excellent understanding of events being held in the Science Centre to answer visitor queries.
- Gather and analyse evaluation and feedback from visitors for various reports.
- Actively contribute ideas to ongoing projects.
- Any other duties as deemed appropriate and reasonable.

**All science centre staff are expected to**:

- Perform their own general clerical duties including, but not limited to, typing, copying, mailing and filing.
- Ensure all current legislation including, but not limited to, GDPR and Health and Safety is followed at all times.
- Maintain confidentiality in all aspects of client, staff and agency information.
- Consider the day-to-day environmental impact of their work and act to reduce accordingly i.e. turn off unwanted lights, reduce paper usage etc.
- Follow any other reasonable duties as assigned by their line manager or Chief Executive.
- To attend conferences and other learning opportunities as required.

The above is intended to provide a clear but concise statement of the present MAJOR TASKS and ACTIVITIES of the job. It is not an exhaustive list of all its detailed duties. As a term of your employment, you may be required to undertake such other duties as may reasonably be required of you in the post mentioned above.

Aberdeen Science Centre reserves the right to amend the Job Description in consultation with the employee.

Aberdeen Science Centre pursues a policy of equal opportunities in the appointment and promotion of staff.

**Person specification**

**Do you have the skills, experience and enthusiasm we are looking for? We’re looking for Visitor Engagement Assistant**

**Essential Competencies**
- An enthusiasm for a large variety of Science, Technology, Engineering and Mathematic topics.
- Strong organisational and planning skills with ICT skills to match.
- Skilled listener with great people skills.
- Strong verbal communicator.
- High regard for customer care and service.
- Good team worker, flexible and adaptable with a willingness to work across multiple areas of the Organisation.
- .

**Desired Competencies**
- A full driving licence, access to a vehicle and the ability to get business insurance.
- Experience in engaging with audiences.
- Ability to follow script and adapt to create meaningful engagements with diverse audiences.
- Experience to enthuse others when speaking in front of a camera.

For an informal chat about the position, please contact Lynda McConnach, Public & Digital Programme Coordinator on (01224) 640340

Interviews will take place**:week beginning 15 July 2024**

Pay: £23,868.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 05/07/2024



  • Aberdeen, Aberdeen City, United Kingdom Aberdeen Science Centre Full time

    Aberdeen Science Centre is a 5-star visitor attraction with a very enviable reputation helping visitors to the centre, schools and community groups be inspired into a lifelong interest with science. Our corporate events bookings and fundraising efforts continue to grow following the opening of our £6m redeveloped building in 2020 so now is the most exciting...


  • Aberdeen, United Kingdom Visit Scotland Full time

    **Seasonal Visitor Services Advisor** **-* **(**2300000S**)** **Description** * WHAT DOES THE TEAM DO?* The Information Department is pivotal to delivering inspiration and information to global visitors through a number of channels to drive tourism growth. Our knowledgeable and passionate teams work hard to provide tailored expert advice, connecting our...


  • Aberdeen, Aberdeen City, United Kingdom NHS Scotland Full time

    NHS Scotland is dedicated to promoting equality and diversity within our team, while also striving to eliminate any form of unfair discrimination. Our goal is to have a workforce that is truly representative and where every employee feels valued and empowered to perform at their best. Therefore, we welcome applications from all backgrounds and communities.We...


  • Aberdeen, United Kingdom AVENUE Full time

    A unique opportunity has arisen to join our team in a brand-new role of Creative Engagement Officer. Unlike other comms roles, this post will give you an opportunity to make a huge difference by developing innovative and engaging content that you have researched and produced yourself. From fresh and informative resources that underpin group-based services,...


  • Aberdeen, Aberdeen City, United Kingdom AVENUE Full time

    A unique opportunity has arisen to join our team in a brand-new role of Creative Engagement Officer. Unlike other comms roles, this post will give you an opportunity to make a huge difference by developing innovative and engaging content that you have researched and produced yourself. From fresh and informative resources that underpin group-based services,...

  • Office Assistant

    4 days ago


    Aberdeen, Aberdeen City, United Kingdom Thorpe Molloy McCulloch Recruitment Full time

    Office Assistant - VR/27044:Status: TemporaryLocation: Westhill, AberdeenRef: VR/27044Rate: Available Upon RequestReporting into Executive Assistant, this role will hold a variety of office / administrative based duties that ensure the smooth running of day to day operations.Main duties and responsibilities include: Coordinating the setup of numerous...

  • Colleague Host

    2 weeks ago


    Aberdeen, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally. Duties & responsibilities The Colleague host is responsible for delivering a memorable colleague and visitor experience every day through face-to-face engagement, proactive communication, and exceptional customer service. The Colleague hosts provide friendly, knowledgeable, and courteous first...

  • Colleague Host

    5 days ago


    Aberdeen, Aberdeen City, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally.Duties & responsibilitiesThe Colleague host is responsible for delivering a memorable colleague and visitor experience every day through face-to-face engagement, proactive communication, and exceptional customer service.The Colleague hosts provide friendly, knowledgeable, and courteous first...

  • Facilities Assistant

    3 weeks ago


    Aberdeen, United Kingdom Thorpe Molloy McCulloch Recruitment Full time

    **Facilities Assistant - VR/29390**: **Status**: Temp/Contract **Location**: Aberdeen **Rate**: Available Upon Request Joining as Facilities Assistant, an opportunity has become available to support a local, reputable energy company within Aberdeen on a 12 month basis. Due to the nature of duties, this role would be ideal for an individual who is due to...


  • Aberdeen, United Kingdom The National Trust for Scotland Full time

    **JOB PURPOSE** The collections and interiors held by the National Trust for Scotland are historically significant and an intrinsic part of the visitor experience at many properties and for many members. The Collections Care Assistant is an exciting role, and the post-holder will be responsible for ensuring the highest standards of collections care,...


  • Aberdeen, United Kingdom Scottish Government Full time

    Overview: FSS has a wide and diverse remit which covers all aspects of the food chain which can impact on public health - aiming to protect consumers from food safety risks and promote healthy eating. Our mission is to be Scotland’s leading authority on food safety, standards and healthy eating; using data and evidence to provide assurance and advice that...


  • Aberdeen, United Kingdom Blue Arrow Full time

    Main Duties will include but will not be limited to: - Act as first point of contact with visitors to Head Office and provide a brief on local points of note including safety and facilities information. Sign in visitors and contractors and issue passes. - Produce and issue staff ID cards for new staff and contractors. - Organise meetings for internal staff,...

  • Admin Assistant

    3 weeks ago


    Aberdeen, United Kingdom Barchester Healthcare Full time

    **ABOUT THE ROLE** As an Admin Assistant at a Barchester care home, youll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. In this varied role, well need you to answer the phone, handle our files and support our managers. Youll also meet and greet visitors, engage with residents and show prospective...


  • Aberdeen, Aberdeen City, United Kingdom Blue Arrow Full time

    Main Duties will include but will not be limited to:Act as first point of contact with visitors to Head Office and provide a brief on local points of note including safety and facilities information. Sign in visitors and contractors and issue passes. Produce and issue staff ID cards for new staff and contractors. Organise meetings for internal staff, and...


  • Aberdeen, United Kingdom The James Hutton Institute Full time

    We are seeking to recruit a part-time (18.5 hours per week) Communications & Engagement Officer. This position is currently fixed term until 31 March 2025. **Main Purpose of Job** This post will deliver communication as part of wider stakeholder engagement with policy, industry & civil society. Communicating world-class research with a wide range of...

  • Facilities Assistant

    2 weeks ago


    Aberdeen, United Kingdom Orion Full time

    Job description We are seeking a dynamic and organized Facilities Assistant to join our clients team in the City Centre of Aberdeen. Starting late April/early May 2024 We are seeking a highly efficient and professional Facilities Assistant to manage our office's reception, facilities, and administrative activities. Hours of work would be flexible around...


  • Aberdeen, United Kingdom Diageo Full time

    Assistant Compliance Manager page is loaded Assistant Compliance Manager Apply locations Dalwhinnie Visitors Centre time type Full time posted on Posted 3 Days Ago job requisition id JR1091829 Job Description : Assistant Compliance Manager Dalwhinnie Visitor Centre Permanent - Full Time  The successful candidate will be responsible...


  • Aberdeen, Aberdeen City, United Kingdom Scottish Government Full time

    Overview:FSS has a wide and diverse remit which covers all aspects of the food chain which can impact on public health - aiming to protect consumers from food safety risks and promote healthy eating. Our mission is to be Scotland's leading authority on food safety, standards and healthy eating; using data and evidence to provide assurance and advice that...


  • Aberdeen, United Kingdom TIS MANUFACTURING LTD Full time

    We are looking for an Admin Person. full time based in Dyce. hours Monday - Thursday 8:30 am - 4:30 pm Friday 8:30 am - 3:30 pm. this role will be seated in reception to receive visitors and receive incoming calls. a demanding role you will be required to assist with admin duties to all departments on an as and when required basis. this will involve...

  • Office Administrator

    2 weeks ago


    Aberdeen, United Kingdom Orion Full time

    **Job description**: Our client is currently recruiting for the position of Office Administrator / IT Assistant., based in Aberdeen. **Responsibilities**: - Manning front office activities to ensure its daily operations running smoothly, and to maintain the cleanliness and image of the office and office appearance, including answering incoming calls -...