Colleague Host

2 weeks ago

Aberdeen, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

Duties & responsibilities
The Colleague host is responsible for delivering a memorable colleague and visitor experience every day through face-to-face engagement, proactive communication, and exceptional customer service.
The Colleague hosts provide friendly, knowledgeable, and courteous first impressions to guests and are an essential part of the OurWorkplace team. They are point of contact for OurWorkplace services and related matters. The role of the colleague host is to build trusted, valued relationships with every interaction. This role showcases the great work carried out across all Workplace service lines whilst gathering and addressing feedback from clients whether negative or positive.
The Colleague host own service delivery and operations in their areas of responsibility, proactively anticipating the needs of clients and visitors. ensuring a seamless consistent level of service is provided at every user touchpoint.

I am an upbeat individual with integrity and a can-do attitude. I am passionate about delivering an exceptional level of service and take responsibility how our services are seen in the eyes of my customers. I am a team player, always the first to offer help to colleagues. I have an incredible ability to spark an immediate rapport with visitors and colleagues alike. I like to build relationships quickly but also retain key information to strengthen and personalise those relationships. I look for innovative ways to improve efficiencies within the workplace and enhance client experiences, whilst showing I am flexible and adaptable to business needs. I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me.
I take pride in my people skills and exceptional service.

Customer Service & Communications
Provide a memorable and exceptional welcome and workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent
Ownership of all interactions and queries, dealing with those that fall within Colleague Host responsibility and liaising until completion for any that fall under partner service lines.
Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
Adaptable, open to change and passionate about innovation - a growth mindset.
Visibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experience.
Foster positive experiences that drive colleague engagement and improve the workplace service and experience
Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate
Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself
Identify and prioritise urgent requests, communicating with clients and OurWorkplace team ensuring quick, efficient reaction and seamless service.
Willingness and ability to complete tasks, including flexibly managing requests and prioritising the most important ones
Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service.
Aim to bring the voice of our customers and clients into the workplace
Enhance the sense of community between our colleagues by living our values and driving our culture.
Always consider our service view from customers eyes
Adhoc duties as required.

Visitor Management
Support and assist our visitors and colleagues with entry and exit into the workplace while delivering a passionate and inspired service and experience
Welcome, register, and assist visitors and colleagues in compliance with client security policies while delivering a human-centric approach aiding in a tailored approach.
Liaise with colleagues to ensure their visitors are received in a timely manner while helping the visitor feel welcome and comfortable
Answer general phone inquiries professionally, responding to questions and transferring calls as needed.
Day-to-day and adhoc colleague and visitor assistance, identifying opportunities to anticipate the needs of our visitors and colleagues. (i.e order a taxi, assist with a reservation, etc)
Maintain confidentiality at all times

Workplace Management
Manage any and all inquiries and issues tactfully and confidently
Conduct daily site walk checklist(s) identifying and recording defects, following up until completion.
Ownership of H&S in your areas of responsibility, reporting, escalating and making safe any dangerous conditions immediately
Checking and audit of all workspaces, and collaboration spaces, and ensure they are in ‘ready-to-use’ condition whenever unoccupied throughout the workday
Confirm office

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