Tenancy Sustainment Officer
6 months ago
Bedford
£28 Per Hour
I am recruiting for a local authority who is looking for someone to To provide a customer focused temporary accommodation placement service to deliver the Council's accommodation duties under the Homelessness Reduction Act in accordance with the temporary accommodation management policy and support the Council's objectives to prevent and relieve homelessness.
Job Role
Make suitable temporary accommodation placements to eligible customers taking into account the property specification, customer needs and risk assessment.
Make cost effective temporary accommodation placements always pursuing best value for money with each placement.
Follow strictly all administrative and financial procedures for booking, transferring, ending placements and welfare support measures in every case.
Keeping accurate and timely records of all casework and decision points and issue formal written notifications of such decisions to customers that include, working with the assessment advice officer or the rehousing officer to provide a legally robust explanation of duties owed or duties ended under the Homelessness Reduction Act.
Upholding the highest standards of customer service care including timely, professional communications with customers and providers about placements and responding to complaints, members and general enquiries effectively.
Provide advice and guidance To customers face to face, over the phone and in writing by responding promptly and professionally to all enquiries relating to temporary accommodation. Proactively contacting customers with key updates on their placement.
Allocate Suitable temporary accommodation to eligible customers with an identified need in line with the Council's statutory duties,policies and procedures. Must take into consideration risk assessments that specify any particular household needs (medical or welfare) and where necessary to ensure suitability, facilitate additional support to access TA (travel/removals/storage).
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