Service Administrator

3 months ago


Leicester, United Kingdom Recra Consulting Full time

**_Recra are working in partnership_**_ _with a global organisation who are a specialist manufacturer of construction machinery. Our client are keen to recruit a Permanent **Service Administrator** to join their business.

**Main Responsibilities of the Role**:
You will be responding efficiently and effectively to all customer queries to ensure we meet customer demand as well as all administration tasks with strong attention to detail.

**Duties**:

- Purchase invoice verification and checking
- Batch input
- Use of streamline terminal for processing credit and debit card payments
- Review and enter/check Engineer time sheets in conjunction with depot manager and post to computer system
- Invoicing of service jobs and some parts job.
- Telephone Answering; Internal and external calls, message taking
- Systems; Use of ADP, Microsoft Outlook, Excel and Word.
- Parts Returns to assist in completing quarterly parts return
- Petty cash control/reconciliation and cash banking
- Employee holiday and sickness submission to HR
- General Administration
- Stationery stocks and stock check
- Depot post
- Filing
- To present a professional image at all times
- To carry out all work practices in line with company health and safety policy
- To contribute to overall success through teamwork and good communication within the company.
- To carry out any other duties as deemed necessary to fulfil the role
- Assist in other service administration as and when required
- Provide excellent customer service

**Personal Attributes**:

- Good team work capable of delivering results under pressure and to strict deadlines
- Quality focused and able to provide detailed and accurate work
- Honest, reliable, trustworthy, good time keeper
- Ability to work on own initiative
- Ability to communicate efficiently at all levels - verbally, in print and on the telephone
- Ability to be professional, cheerful, co-operative and flexible at all times

**Core Hours**:
40 hours per week 8:00am to 5.00pm with one hour unpaid lunch

**Benefits**:

- Auto-enrolment pension scheme
- 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
- Company sick pay scheme
- Overtime -first 4 hours at time and a half rate, over and above first 4 hours double time rate
- Company uniform
- Free staff parking
- Online training programmes for all roles, career paths for progression
- Additional training programmes for employee career advancement
- Life assurance policy (4 x basic salary)
- Private medical health (contributory)

**About Recra Consulting**:



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