Pet Store Assistant

4 weeks ago

Snodland, United Kingdom Petaholics Ltd (pet shop) Full time

The primary responsibilities of the pet shop assistant are to maintain our outstanding customer service, to generate sales, to care for and maintain in good health our large livestock collection, as well as supporting the other staff and management team. Our pet shop assistants are the ‘face’ of our customer-first philosophy and essential in delivering the best customer experience possible, as well as being the sole carers of our extensive animal collection.

**Main Responsibilities**:
Your duties include, but are not limited to:

- A high attention to detail is required to tend effectively and efficiently to the needs of all the livestock (feeding, cleaning, health checks, capturing and handling mammals, reptiles, birds, insects, arachnids and fish)
- Documenting these duties where required (monitoring health, UV light emittance, water checks etc.) and updating and maintaining the purchase and sales register in compliance with the Animal Welfare Act 2006 and the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018.
- Communicating with and establishing relationships with our customers (generating sales, dealing with queries and complaints, arranging deliveries and ordering of stock, message handling) with an emphasis on service excellence and customer satisfaction.
- Organising stock (buying, selling, stock rotation, ordering)
- Maintaining a clean and safe working environment for all staff and customers
- To undertake any relevant training to ensure that you are up to date with any new products, advice, handling, sale and husbandry of any new stock or livestock.
- Once you have been trained to a sufficient standard, you may also be required to organise, supervise, train and document work experience students from local colleges and schools.
- You may also be required to assist with our ‘Close Encounters’ animal-handling shows if you have been trained appropriately.
- You may also be required to assist in the picking, collection, loading and delivery of stock from our main suppliers.

**Experience**:

- Previous retail sales experience is preferred but not required
- Excellent communication skills, both verbal and written
- Strong interpersonal skills to build rapport with customers
- Basic math skills for handling cash transactions accurately
- Organizational skills to maintain a tidy sales floor and manage inventory effectively
- Time management skills to prioritize tasks and meet deadlines

**Hours**:
This is a full-time position (usually 40 hours / 5 days / week) and includes weekend work on a rota-basis, and is therefore not compatible with college or university courses. Hours worked are usually 9am to 5.00-5.30pm and 10am to 4pm on Sundays.

**Salary**:
The starting wage is the minimum wage for your age group (please check this on the gov.uk website) but will increase following the probationary period as training is completed and successful.

**Trial**:
**IMPORTANT NOTE**: If you do not provide an answer for the assessment, nor does your CV demonstrate any interests, skills or experience with animals, **you will not receive a reply** and **will be automatically rejected**. Please ensure that your cover note / reply and CV are tailored for the position you are seeking.

**Job Types**: Full-time, Permanent

**Salary**: £8.60-£11.44 per hour

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- Please specify what animal experience you have (as personal pets or in the animal industry) and explain why you would like to work for Petaholics Ltd.

**Experience**:

- Retail sales: 3 years (preferred)
- customer service: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Pet Store Assistant April 2024

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