Customer Service Advisor

3 weeks ago


Leicester, United Kingdom 4Recruitment Services Full time

**Customer Service Advisor - Leicestershire**

**Contract - Full Time**

**Salary - £11.80ph**

To be the point of contact for all internal and external customers, including (but not limited to): service users, concerned family and friends, professionals, members of the public, organisational bodies and councillors. To assist customers across a widerange of council services by providing information, recording their service requests, or by ensuring that they are referred to the right service area. To gather sufficient customer information that enables the client to respond efficiently.To take ownershipand responsibility of a query to resolve on one contact where possible, ensuring the needs and expectations of the customer are met.

**Duties**:

- To provide a consistent level of customer service for all enquiries and channels of contact. Interactions should be professional, courteous and customer centric.
- To be knowledgeable of and handle and resolve where appropriatea wide range of services through multiple channels and touch-points.
- To accurately record sufficient relevant customer information to enable appropriate decisions to be made.
- To handle a wide variety of contacts from both internal and external customers, including (but not limited to): service users, concerned family and friends, professionals, partners, members of the public, organisational bodies and councillors.

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.



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