1st Line Support

3 weeks ago


Watford, United Kingdom BCT Resourcing Full time

Position: 1st Line Support
Location: Hertfordshire

**Salary**: £30000 - £32000 per annum
Our client is looking to recruit a 1st Line Support to be based in Hertfordshire
The Role & Responsibilities:
Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior
Ensure all calls are logged into the help desk system and progress notes are added to all calls
Proactively managing problem calls through to completion in a timely basis
Proactively working to improve internal processes
Identification of potential opportunities to replace or implement new solutions
Key Skills and Experience
Very good English communication skills.
Great customer service skills.
Strong knowledge of Microsoft operating systems with emphasis on Windows.
Strong knowledge of the Microsoft Office suite.
Self-motivated, well organised.
Good IP networking skills.



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