Customer Service Advisor

3 weeks ago

Lincoln, United Kingdom Simon Lincoln Recruitment Solutions Ltd Full time

32 Hours a week - Ongoing contract

Monday 9:00 - 5:30pm

Tuesday 11:00 - 5:30pm

Wednesday 11:00 - 5:30pm

Thursday 11:00 - 5:30pm

Friday 11:00 - 5:30pm

You will be expected to work in a multitasking manner and therefore as well as developing the core skills central to your role gain experience across a range of other duties as directed by your line management

report faults to the helpdesk or your line manager as you undertake your duties (our aim being to fix things before they are noticed)

to report any student problem or any unusual behaviours to your line manager or the wardens

Duties

To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.

To assist on open days and carry out viewings.

To follow the complaints procedures and to receive, log and attempt to resolve complaints received from customers with a view to the continuous improvement of our services.

To comply with Health and Safety working practice and to provide information to visitors and subcontractors

To respond to emergencies, both during and out of working hours, in a professional and diligent manner.

To provide administration assistance to the Property Manager

To work effectively under your own initiative and within a small team of committed and conscientious colleagues to achieve the objectives of the Corporate Goals.

Embed customer involvement by involving and consulting customers to find ways to shape, improve and deliver services to meet their needs and to promote the student experience within our halls through entertainment and involvement.

**Skills**:
IT Skills - Microsoft Outlook

IT Skills - Microsoft Office

IT Skills - Excel

IT Skills - Publisher

Excellent communication and interpersonal skills

Understanding and responding to the needs of a diverse tenure base.

Good organisational skills

Working and communicating with the General Public.

Achieving goals and targets within timescales

Self Motivation

Team Working

Taking, responding to and resolving complaints

Good general standard of education

Driving license and use of a vehicle for business purposes preferred but not essential

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