Customer Service Advisor
1 month ago
Customer Service Advisor
Lincolnshire
£9.87 p/hr
Blue Arrow is looking for 4 Customer Service Advisors in Lincolnshire
Job Roles and Responsibilities:
- Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across voice & webchat contact channels, ensuring they are at the centre of your decision making
- Achieve your individual and team objectives and KPI targets
- Process contact enquiries and/or signpost customers; utilising all available knowledge via service specific IT systems and service scripting as detailed on the CRM system
- Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking customers
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