Customer Contact Advisor

2 weeks ago


Lincoln, United Kingdom SOPER OF LINCOLN Full time

**Soper of Lincoln Ltd are recruiting for a Customer Contact Advisor.**

Can you build up an excellent rapport over the Telephone?

**Responsibilities will include**:

- Making service appointments, both over the phone and in person
- Car service/ repair bookings
- Outbound calls to book MOT and service reminders
- Selling of service
- Performing customer satisfaction surveys
- Maintain and update accurate database records
- Respond to customer enquiries in a timely and professional manner
- Taking overflow switchboard calls, and reception cover when needed

**Requirements**:

- Comfortable with achieving targets
- Excellent customer service skills
- Call Centre Experience
- A good telephone manner
- Ability to Multi Task
- PC literate
- Being able to deal with a high level of admin is essential within this role

Full training will be given; although experience within the Motor trade is ideal it is not essential.

**Job Types**: Full-time, Permanent

**Salary**: From £22,249.00 per year

**Benefits**:

- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (required)

Work Location: One location



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