Medical Receptionist

4 months ago

Birmingham, United Kingdom Poplar Road Primary Care Centre Full time

JOB TITLE: Medical Receptionist/Administrator

**REPORTS TO: Practice Manager**

**HOURS: 20 hours per week**

**Job Summary**:
Responsible for ensuring the smooth running of the reception area

**Responsibilities**:
Reception Duties

Answering telephones as quickly as possible at the same time maintaining a caring, compassionate and professional attitude to patients.

Accurx triage - screening and signposting to relevant clinicians/services

Accepting requests for repeat prescriptions, checking the prescription box for repeat prescription requests

Processing repeat prescriptions as per protocol

Responding to and processing E-mail

Patient Registrations - processing as soon as is possible

Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash register.

Chaperoning

Administrative Duties
- Scanning Mail and workflow
- Workflow - hospital correspondence to GPs
- Maintaining a log of telephone messages
- Assisting patients with transport to hospital
- Medical Coding from hospital letters, as per protocol
- Patient deductions - processing as soon as is possible
- Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash register.
- Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery

Any other duties appropriate to your pay scale

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources

**Communication**:
The post-holder should recognize the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accord

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