Cancer Delivery Support Officer
3 weeks ago
Do you want to be part of one of the best performing cancer tumour sites within England?
Do you want to support patients moving faster through there cancer pathway?
If you are highly organised and love working within an admin environment, with an engaging clinician team as well as making a difference with direct impact to patient care, then this is the role for you.
In this role you will be helping to support our Women's Services at Colchester Hospital.
If you are a motivated person and thrive on working within a busy and rewarding environment, and would like the opportunity to support and contribute to the delivery of high quality patient care, we would love to hear from you.
This is a full time (37.5 hours per week), 12 month fixed term role (exact end date to be determined).
The purpose of this role is to work collaboratively with both the Operational Team and the Cancer Performance Teams, to support the Trust in achieving National Cancer Waiting Times Standards. The post holder will be 'the key link' between these two teams, ensuring patients on a cancer pathway are processed in a timely and efficient manner, in line with the Best Practice Pathways and the National Cancer Waiting time targets.
The post holder will be responsible for troubleshooting blockages in patient pathways and providing proactive information in anticipation of potential problems, actively escalating as necessary to the appropriate Manager/Clinical lead and closing the loop on next steps.
The post holder will work unsupervised for the majority of the time but will be supported, as necessary, by Women’s Services and Cancer Performance Teams. The post holder should have the ability to work in a team and independently.
The post holder may be required to contact patients and/or tertiary centres directly to facilitate a prompt resolution to any pathway issues or delays.
One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.
Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
- Coordinate referrals and ensure all relevant information is present as per policy and protocols liaising directly with cancer leads if GP practices are failing to follow referral criteria.
- Ensure patient appointments are booked in line with the pathway protocols.
- Act as the patient advocate and facilitator in order to resolve issues that may be perceived as barriers to accessing the service.
For full details of the responsibilities and duties of this role please see the attached job description.
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