Customer Service Coordinator

2 weeks ago

Malvern, United Kingdom Sealed Air Full time

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.
Provide outstanding Customer Service to both internal and external customers, consistently meeting or exceeding their expectations within scope of Customer Service processes.

**Responsibilities**:
Build relationships with key customers and utilise that relationship to manage requests from the customer for mutual benefit
To manage all customer contact with professionalism and efficiency in line with agreed company standards
To process, investigate and resolve customer queries by liaising with difference department and internal records. Continuously identify and resolve the root cause of errors to prevent reoccurrence
To run and follow up on various reports to ensure that the order to payment process is fulfilled
To process all orders efficiently, accurately and in line with policies and procedures and advise customer of any changes or impact on the customer’s expectations of what they will receive and when
Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution What we are looking for:
Beneficial Experience

Working in an inbound and outbound Customer Service environment
Experience of consistently maintaining accuracy whilst working within a highly pressurised environment
Experience of data processing
Knowledge of the marketplace, sales teams, products and systems
Experience of using a customer services ordering system

**You will need**:
A passion for delivering great customer service
The ability to build a rapport with customers
To work well within a team and communicate openly with others
An excellent telephone manner
To be highly organised and able to prioritise your workload
Good negotiation skills
Good working knowledge of Microsoft Office (Excel, Word and Outlook), Microsoft Internet Explorer

**Requisition id**: 42151

**Relocation**: No
The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
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