Escalations Coordinator

4 days ago


Peterborough, United Kingdom Concept Resourcing Full time

**Escalations Coordinator - Up to £28,000pa - Peterborough - Global Tech Company**

Concept Resourcing are looking for an Escalations Coordinator to join a global technology company based in Peterborough. You will be responsible for managing the end-to-end lifecycle of escalated incidents within the Services department. If you are an experiencedEscalations Coordinator and are interested in this fantastic opportunity, then please **APPLY** now.

**Key responsibilities**:

- Managing the end-to-end lifecycle of escalated incidents within the Services department.
- Maintenance of a central database of escalation records ensuring each escalation is logged.
- Act as the central point of communication for escalating customers and internal stakeholders.
- Contribute to escalation reports, providing input into incident timelines and root causes.
- Provide insight to the Service Improvement team into the wider themes and trends that are causing escalations.

**Requirements**:

- Experience in similar role.
- Experience in a Service Desk environment.
- Experience in handling complaints or dealing with expressions of dissatisfaction.
- The ability to communicate clearly and concisely.
- Exceptional problem-solving skills.

**Salary package & Benefits**:

- The salary for this role is up to £28,000pa.
- Progression opportunities.
- Hybrid working model.

If you are an experienced Escalations Coordinator and are interested in this fantastic opportunity, then please **APPLY** now.



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