Customer Service Agent/ Call Handler
2 weeks ago
You will be motivated to help older people, their family, friends, carers and professionals, access the many services offered by the charity
**MAIN RESPONSIBILITIES**
- Understand all services offered by Age Concern Hampshire (ACH);
- Undergo regular training to keep up-to-date ACH services;
- Provide accurate and relevant information in real time;
- Deliver excellent customer service at all times;
- Be an ambassador for ACH;
- Comply with ACH policies and contractual specifications;
- Ensure clear and effective communication with all stakeholders;
- Ensure that Charity Log (customer management system) is updated clearly and accurately with all client interaction in real time;
- Build strong interpersonal and collaborative relationships;
- Any other reasonable duties.
**Job Types**: Part-time, Permanent
**Salary**: £10.42 per hour
Expected hours: 20 per week
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- call handling: 1 year (preferred)
- customer service: 1 year (required)
Work Location: In person
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