Customer Service/admin Assistant

4 weeks ago


Hinckley, United Kingdom ADHD Certify Ltd Full time

**About Us**:
At ADHD Certify Ltd, we pride ourselves on delivering exceptional customer experiences. We are a dynamic and growing company seeking a dedicated and reliable individual to join our team as a Part-Time Customer Service/Admin Assistant. This role is perfect for someone looking to balance work with other commitments, offering flexibility with evening and weekend hours.

**Summary**:
**Responsibilities**:

- Resolve customer issues and escalate when necessary.
- Process orders, returns, and exchanges.
- Maintain accurate customer records and update databases.
- Assist with administrative tasks such as data entry, filing, and scheduling.
- Support the Customer Service team with additional tasks as needed.

**Requirements**:

- Previous experience in customer service or administrative roles is preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using various software and online tools.
- Ability to work independently and as part of a team.
- Flexibility to work evenings and weekends.
- High school diploma or equivalent; additional qualifications in office administration or customer service are a plus.

We are looking to fulfil two vacancies covering the following hours

Monday to Friday 17:00 - 21:00 and Saturday - Sunday 09:00 - 21:00.

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 20 - 48 per week

**Benefits**:

- Company pension

Schedule:

- Every weekend
- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)

Work Location: Hybrid remote in Hinckley



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