![Celtic Royal Hotel](https://media.trabajo.org/img/noimg.jpg)
Receptionist (Part-time)
3 weeks ago
This is an exciting time to join this busy hotel reception team. This is a varied role which will include reception duties, reservations and good customer service. You will work closely with all departments within the hotel to ensure a first class experience to all hotel guests from Hotel, Rooms Restaurant to Weddings & Events.
We are looking for a friendly, professional and customer focused individual to join this busy 4 star hotel reception team. As Hotel Reception / Reservations/ Customer Service you will work a variety of shifts so must be flexible to work between the hours of 7am and 11pm. you will work 5 days over 7 so the role will include weekend work.
As Hotel Reception / Reservations/ Customer Service
Duties will include:
- Answering all incoming telephone calls with a friendly & professional manner
- Checking guests in and out on the front desk
- Dealing with customer complaints and queries
- Assisting with enquiries & reservations for the hotel, restaurant, conferences & events
- Daily administrative duties for bookings and reservations
- Processing payments
- Ensuring a smooth operation and hand over between shifts
- Providing a first class customer service at all times
- Communicating well with other departments within the hotel
As Hotel Reception / Reservations/ Customer Service someone with previous Hotel or Reception experience would be preferred, but ultimately someone who has the right attitude, a friendly smiley face and willing to learn on the job is what we are looking for, along with...
Essential Attributes:
- Professional and smart appearance
- Excellent customer service skills
- Pleasant telephone manner
- Excellent communication skills
- Well organised with the ability to multi task
- Must have the ability to cope under pressure
- A keen eye for detail
- Previous experience working in the catering and hospitality industry preferred but not essential
Package and Benefits
- Hourly rate of £9.50 + dependant upon experience
- Part Uniform provided
- 28 days paid holiday
**Job Types**: Full-time, Permanent
**Salary**: From £10.20 per hour
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
Work Location: One location
Reference ID: Reception
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