Receptionist (Part-time)

2 weeks ago


Caernarfon, Gwynedd, United Kingdom Celtic Royal Hotel Full time
This is an exciting time to join this busy hotel reception team. This is a varied role which will include reception duties, reservations and good customer service.

You will work closely with all departments within the hotel to ensure a first class experience to all hotel guests from Hotel, Rooms Restaurant to Weddings & Events.


We are looking for a friendly, professional and customer focused individual to join this busy 4 star hotel reception team.

As Hotel Reception / Reservations/ Customer Service you will work a variety of shifts so must be flexible to work between the hours of 7am and 11pm.

you will work 5 days over 7 so the role will include weekend work.

As Hotel Reception / Reservations/ Customer Service

Duties will include:

  • Answering all incoming telephone calls with a friendly & professional manner
  • Checking guests in and out on the front desk
  • Dealing with customer complaints and queries
  • Assisting with enquiries & reservations for the hotel, restaurant, conferences & events
  • Daily administrative duties for bookings and reservations
  • Processing payments
  • Ensuring a smooth operation and hand over between shifts
  • Providing a first class customer service at all times
  • Communicating well with other departments within the hotel


As Hotel Reception / Reservations/ Customer Service someone with previous Hotel or Reception experience would be preferred, but ultimately someone who has the right attitude, a friendly smiley face and willing to learn on the job is what we are looking for, along with...


Essential Attributes:

  • Professional and smart appearance
  • Excellent customer service skills
  • Pleasant telephone manner
  • Excellent communication skills
  • Well organised with the ability to multi task
  • Must have the ability to cope under pressure
  • A keen eye for detail
  • Previous experience working in the catering and hospitality industry preferred but not essential
Package and Benefits

  • Hourly rate of £9.50 + dependant upon experience
  • Part Uniform provided
  • 28 days paid holiday

Job Types:
Full-time, Permanent

Salary:
From £10.20 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Onsite parking

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Tips

Work Location:
One location

Reference ID:
Reception
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