Commercial Scheduling Team Leader, Ccuk

3 months ago

Reading, United Kingdom Global Radio Services Full time

Commercial Scheduling Team Leader, CCUK (Reading)

**Reporting of the Role**

This role reports to the Group Manager, Commercial Scheduling

**Overview of job**

This role is to lead the CCUK Commercial Scheduling Team. You will work as part of the team and also take responsibility when escalation occurs. This is a senior role within the team. You will be responsible for the quality of your team’s output, as well as the development of the teams knowledge and expertise. You will support and lead by example whilst ensuring top level service is provided by the CCUK Commercial Scheduling Team which adheres to department, Global and industry standards.

You will work as part of the Management Team within the Commercial Scheduling Dept leading the CCUK Commercial Scheduling Team. You will ensure work quality, processes and team procedures are followed/regularly reviewed plus ensuring customer service levels are held to our high standard.

**3 best things about the job**
- Being part of a dedicated, hardworking, fun loving & vibrant department.
- Have a direct impact to our listeners listening experience.
- Having the opportunity to further develop your Radio and Industry knowledge.

**Measures of success -**

**In the first few months, you would have**:

- Responsibility for planning and prioritisation of team’s work duties.
- Established your own leadership within the team plus be in regular contact with CCUK Management and Sales teams.
- Solid working relationships with CS Management Team & sub teams.
- Contributed to improvement of process and procedures, both within the Team & Dept.
- Ensure the CCUK Commercial Scheduling Team delivers the highest levels of service to both internal and external client/customers.
- Detailed understanding on how each team within Scheduling comes together to achieve overall objectives.

**Responsibilities of the role**
- Ongoing establishment and implementation of any training needs for the CCUK Commercial Scheduling Team.
- To hold regular developmental Team and 1:1 meetings to ensure high level of team, departmental and company expertise. Maintaining high level contact with CCUK Management and Sales team.
- Ensure all internal and external plus third party deadlines are met.
- Abide by and ensure delivery of all Global and externally set commercial requirements & regulations.
- Work alongside Commercial Scheduling Management Team & Sub Teams to preserve, align & develop procedure & process.
- Provide first line response for OOH issues that cover departmental commercial responsibilities, within a timely manner.
- Ensure you are proactive in your career development with a view to giving the best possible support to yourself, your team and colleagues.
- Regularly look at process and practice within the team to maintain and improve optimal service levels.

**What you will need**
- Be able to build strong working relationships with your team
- Fundamental knowledge of Commercial Scheduling business systems and processes.
- Experience managing & prioritising team workload.
- Excellent written and verbal communication skills.
- Coaching and developmental approach to leadership.
- Natural drive to support the team and finding solutions to customer challenges.
- Hardworking and articulate, whilst being motivated by a need to help others.
- Contribute positively to the team, department and success of the company.
- Ability to hold difficult conversations.
- Self-Motivated with a positive nature to accept feedback and improve performance.
- To ensure you are leading the team with Global's values in the forefront of your mind.

**Everyone is welcome at Global**

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

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