Scheduler

6 months ago

Reading, United Kingdom Equans Full time

**Domain**: Support Services/Customer Services and Administration
- **Job type**:
**Schedule**: Vollzeit
- **Equans is looking for a Scheduler to join our team in Reading, Pacific House on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary, and a company benefits package**

**Overview**:
To provide a professional service to all our customers, both internal and external, in all areas of the Scheduling function in accordance with contractual scope. To supervise and support the team where required, providing leadership, guidance, and assistance with all associated tasks.

**Key Deliverables?**
- Schedule PPM and reactive works to the correct skilled engineers, ensuring contractual KPI’s are met.
- Carry out regular analysis of current PPM regime to identify current trends and patterns to achieve effective delivery of engineering resource.
- Carrying out jeopardy management with our engineers and sub-contractors to ensure a minimum 95% of all tasks are completed, if not rescheduled in a timely manner.
- Logging and assigning jobs on our CAFM systems Plan-on, and ensuring our clients systems are continuously updated.
- Liaising with appropriate parties (both internal and external) to provide necessary updates and supporting documentation when requested.
- First point of contact for engineers and Contract Managers regarding scheduling queries.
- Ensure CAFM systems are always up to date, extracting key information when requested.
- Responsible for the ‘On Call Rota’ ensuring that an engineer is available to cover each engineering discipline for ‘out of hours’ works.
- Running weekly reports for the whole team to ensure visibility of performance of the contract.
- Carry out general administrative duties in line with the departmental policies & procedures.
- Provide support to the National Customer Service Manager for new starter training and any further training to the Helpdesk team.
- Liaise with the National Customer Service Manager, to discuss the daily/weekly plans taking place, highlighting any Business-critical events.
- To take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.

**What can we offer you?**

On offer is a competitive salary, and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Pension scheme
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Required skills/knowledge**:

- Customer Service experience, either face to face or in the Call or Contact Centre environment.
- Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including: Word and Excel.
- FM / Property Experience would be an asset.
- knowledge of other MS Office packages, including PowerPoint, Access, Visio, and current CSC operating systems would be desirable.

**Who are we?**

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**What’s next?**

code: CUSENG
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must

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