Customer Service Specialist

2 months ago

Dartford, United Kingdom Kuehne+Nagel Full time

Fantastic opportunity for a Customer Service Specialist to join our Road Logistics team in Dartford
- ** Your Role **:To deliver outstanding customer service and operational support to our diverse client base, our focus is on efficiently processing and monitoring shipments. Our commitment is to provide high levels of satisfaction by proactively addressing any potential delays or issues that may arise. Utilising cutting-edge tools and technologies, we ensure seamless logistics and real-time tracking, allowing us to keep clients informed and minimise disruptions. We are a dedicated team, relentless in our efforts to maintain a smooth flow of goods and information, ultimately contributing to the success and growth of our branch and our valued customers.
- ** Your Responsibilities**:

- Skilfully process bookings from clients and overseas agents onto the system, ensuring accuracy and timeliness.
- Proactively provide operational support to Freight Account Managers, anticipating their needs and offering assistance when required.
- Maintain open communication with all relevant parties involved in the shipment, effectively organising the movement of goods with a friendly and collaborative approach.
- Handle any challenges or issues that may arise during shipments, promptly resolving them and keeping clients and Freight Account Managers informed and satisfied.
- Demonstrate meticulous attention to detail in processing sales and purchase invoices, ensuring financial accuracy for the branch.
- Foster a positive team culture by actively participating and contributing to the department's efficiency and effectiveness, willingly taking on new tasks and challenges to continuously improve customer service, both internally and externally.

LI-DNI

**Your Skills and Experiences**:

- Provide excellent customer service with attention to detail and accuracy.
- Demonstrate drive, commitment, and teamwork in achieving business goals.
- Foster collaboration, innovation, and transformation within the team.
- Develop self and others through continuous learning and growth.
- Deliver customer excellence by exceeding expectations and anticipating needs.

**Good Reasons to Join **:If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.**About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Gudrun Johnson
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer

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