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Service Delivery Specialist

4 months ago

Dartford, United Kingdom National Business Communications Full time

Job Vacancy

Job Title: Service Delivery Specialist
Location: Dartford, Kent

**Salary**: £21,000 - £25,000

**Our Story**:NBC, National Business Communication is a Business-to-Business telecom services provider. We strive to offer the most competitive rates on the market, matched with unparalleled services. With years of experience in the internet market, NBC have built a professional partnerships portfolio with industry-leading suppliers, to source your business the best rates and data connections available. We’re passionate about providing tailored solutions, future proof technologies, leading customer service and most importantly, unbeatable package deals for small businesses.

**Things to know**:

- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability for Broadband

**What’s in it for you**:
**Requirements**:

- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Working knowledge of customer relationship management (CRM) tools if possible, by not desirable
- Ability to work well in a team
- Multitasking skills and good organisational abilities
- In-depth knowledge of customer relationship management (CRM) principles
- Ability to work calmly under high-stress situations

**What happens next?**
If this sounds like you and you are looking to join a company with a winning culture, great progression opportunities, awesome earning potential and a business where your successes are shouted from the rooftops, then we would love to hear from you We are looking for people to interview now and join us ASAP