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Customer Onboarding Specialist

4 months ago

Dartford, United Kingdom National Business Communication Ltd Full time

**Job Vacancy**

Job Title: Customer Onboarding Specialist
Location: Dartford, Kent

**Salary**: £18,000 - £25,000

**Our Story**:
NBC, National Business Communication is a Business-to-Business telecom services provider. We strive to offer the most competitive rates on the market, matched with unparalleled services. With years of experience in the internet market, NBC have built a professional partnerships portfolio with industry-leading suppliers, to source your business the best rates and data connections available. Were passionate about providing tailored solutions, future proof technologies, leading customer service and most importantly, unbeatable package deals for small businesses.

**Things to know**:

- Liaising with internal and external partners
- Booking Openreach engineers for various PSTN/Broadband faults
- Dealing directly with SMEs and troubleshooting issues
- Providing 1st and 2nd line product support on Fixed Line & Broadband (ADSL2+ & FTTC)
- Managing complex customer Broadband and Voice technical issues through to resolution
- Escalating matters that require further investigation
- Managing complex customer Broadband and Voice technical issues through to resolution
- Using technical knowledge to identify and resolve customer issues on a case-specific basis

**What's in it for you**:
**Requirements**:

- Exceptional telephone manner and strong negotiation skills at all levels
- Self-starter, with the ability to manage your time effectively
- Confident in working well under pressure
- Thrives on the buzz of making a sale
- Ambitious character, with the desire to progress within a growing organisation
- Hunter mentality The want to win new business
- Capacity to work in a fast-paced, professional environment

**What happens next?**
If this sounds like you and you are looking to join a company with a winning culture, great progression opportunities, awesome earning potential and a business where your successes are shouted from the rooftops, then we would love to hear from you We are looking for people to interview now and join us ASAP