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Reception Supervisor

4 months ago

Coventry, United Kingdom Bespoke Hotels Full time

**Job description**

We currently have an exciting opportunity to join the team as a Reception Supervisor at the Telegraph Hotel, Coventry.

Who are we:
An iconic building at the very heart of the city centre, the hotel evokes the famed mid-century 1950s architecture of Coventry and will be a reflection of its former life as a thriving newspaper and printer works. It will feature 88 air-conditioned bedrooms, several of which will be duplex penthouse suites, as well as a stylish restaurant in a glazed courtyard, meeting, event and conference space, alongside a rooftop bar overlooking Belgrade Square.
- Previous reception experience preferred

Duties will include:

- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- Deals with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
- To ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally,
- Assisting the Front Office Manager with the day to day management of the front office operation
- Supporting finical procedures and revenue capture
- Driving additional revenue through product upselling

**Benefits**:
At Bespoke Hotels, our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.

As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.

More about us:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

**Job Types**: Full-time, Permanent

**Salary**: £23,750.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Coventry: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Reception: 1 year (required)

Work Location: One location