Customer Care Advisor

3 weeks ago

Nottingham, United Kingdom MARLOWE FIRE & SECURITY LIMITED Full time

**Marlowe Fire & Security Group** are the fastest growing and most innovative consortium of fire life safety and security service providers in the UK. Due to **enormous growth** and securing **major new accounts** across the country, we're looking for bright, client focused, **Customer Care Advisors** to support our new accounts during this vastly busy period.

Customer Care Advisor will play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, whilst providing excellent Customer Service to all our clients.

The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter.

**Duties will include**
- Add clear customer notes to Cash & update the customer support and retention files.
- Ensuring all calls are answered within 3 rings
- Highlight any risks to client delivery to Customer Service Manager, to minimise reputational risk
- Proactive approach to management of customers workload
- Review and respond to all customer enquiries
- Liaise with all internal teams to ensure effective response to customers and work completed within SLA
- Submission of customer reports where required
- Effective communication with internal and external customers
- Escalate any potential risks to the business to the Head of Customer Care

We need someone who can demonstrate exceptional communication and customer service skills. Ideally, we'd like to speak to someone who has performed in a similar role and function; however, training will be provided for people who have the correct skillsetand attitude, who are happy to embrace a challenge in a fast paced, but fantastic work environment with a great team ethic.
- Personality - Energy, Drive and Enthusiasm
- Good telephone manner with colleagues and customers
- Self-motivated with the ability to work in a team and on own initiative
- Good attention to detail
- Be respectful to others - Customers, Colleagues, Managers, Directors
- Excellent time management and communication skills
- Remain calm & focus on what can be done

Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers providing protection to ourcustomers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, FSE Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression,Morgan Fire Protection.

**What we offer**

As part of the Marlowe Fire and Security team you will have access to some great benefits including:

- Excellent Salary of £21,000 per annum
- Pension
- Life Assurance
- Free, secure, onsite parking
- Paid Refer A Friend Scheme
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Birthday Holiday
- Additional Day holiday for each full year of completed service (up to 25 days)
- Development and progression opportunities

**Additional information**

**Equal Opportunities**

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

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