Customer Care Advisor

2 months ago

Nottingham, United Kingdom Entain Full time

**About The Role**: Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

**About the role**

We’re looking to recruit a confident and enthusiastic Customer Care Advisor to respond to complaints/queries which are related to Retail Shops. This role will join our dedicated Customer Care Team in Nottingham.

**Some of your key responsibilities in this role include**:

- Provide our retail customer base with a service which continually exceeds expectation
- Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
- Maintain a consistent and professional approach to all our customers
- Effectively navigate the systems to quickly and efficiently answer customer enquiries
- Constantly review and digest all communication and information sources to maximize knowledge and skills
- Take ownership of personal development to strive for continual improvement
- Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.
- Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach

**We operate on a shift basis in order to cover the shop opening hours**:
Monday to Saturday 8:30am to 21:30pm

Sunday 9:30am to 21:30pm.

All applicants will be required to cover these shifts.

We work on a rota basis which will change weekly.

**Example of rotating shift times would be**:
08.30am - 4.30pm

10.30am - 6.30pm

12pm - 8pm

1.30pm - 9.30pm

So if you love sport as much as we do, deliver an excellent customer experience, have great communication skills, then working with LadbrokesCoral Customer Care could be right for you

**About The Company**:
We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

**Diversity and inclusion at Entain**

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

**Wellbeing at Entain**

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

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